Hey folks, I've updated the main post with the latest news:

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Update @ 16:30 Game Time, March 11th

Following our notice yesterday, we have disabled access for a small number of RuneScape accounts as part of the Login Lockout.

If you are part of this group, you should now see an error message "Invalid email or password" or "Single Sign on fail" when trying to log in.

We will keep you updated as we move forward to our next test phase. Thank you for your understanding.

We mean what we say, the teams have been at their computers from sunrise to well past sunset since the issue first arose, working to resolve the issue. No one has stopped working just because the weekend rolled around.

We hope to share more updates with you all soon.

Please rest assured that no farm friends are going without fresh food and water.

I won't lie - Jeffrey has been a bit of a handful, but we found scritchies under the chin seems to calm him down in no time.

Good morning all,

We're still hard at work trying to make this situation right, but in the meantime:

If you are unable to login, please only submit one report at https://jgx.game/UnableToLogin. Submitting multiple tickets will result in longer wait times.

Again, thank you all so much for your patience - we'll share more updates when we can.

Shhh don't expose me like this, my manager might see

💖 💖 💖

Gonna have to try and use the word 'impacted' from now on to avoid this mistake xD

Thanks for pointing it out though!

A small note to say that we've been able to restore our newsposts and as such we've re-upped our original newspost on this issue and added every major update we've shared so far.

https://secure.runescape.com/m=news/news-item?id=16168

Thank you for your ongoing patience while we deal with this situation <3

I legit nearly cried haha

Good morning everyone. I have no updates to share right now but thank you all for your continued patience - we'll be communicating as much as possible throughout the morning and hope to have more news to share soon.

Update 18:25 GMT:

Our team is investigating new reports of login issues. For players currently in game, we recommend avoiding world hopping and any high risk activities until further notice.

Thank you for your patience, again!

It's something we're investigating and fully intend to resolve as soon as possible.

Believe me I wrote the article and I'm just as frustrated as you are to see it unavailable 😂

We're working on it though, and hope to have everything running smoothly soon!

Our servers are coming back online now, and any that aren't up will be up shortly.

Apologies again for this, we'll be updating the newspost with more information soon.

Looks like the server that hosts our newsposts is down as part of the web team's work to fix this issue. We hope to have this restored soon!

Thank you for your ongoing patience. I've put together a newspost where we'll be updating you on the progress of this fix.

https://secure.runescape.com/m=news/news-item?id=16172

Not currently, but as soon as we have one I'll share it here!

UPDATE - This post is now deprecated. Please click here for the latest news.

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Active Issue: Login to RuneScape is currently unavailable for a small amount of players.

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Update @ 17.30 Game Time, March 15th

Hey all,

As part of our preparations for the Restoration Phase, we will continue disabling log in permissions for accounts impacted by the Login Lockout later tomorrow. This will ensure all accounts are best protected when we proceed with the restoration work.

We'll send an email/inbox message to all players in this position over the next few minutes. Please check your emails/inbox for the details.

Thank you for your patience whilst we work to resolve this issue.

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