Nimhain

Hello Adventurers,

We know you have been waiting for information on Guild Wars. Fear not, Guild Wars is not being canceled or removed. We have more details of what is exactly going on with Guild Wars below, as well as what’s happening in the immediate future.

When it was discovered during 7.3 development, that there was an issue with running Guild Wars, we had to delay any future Guild Wars events. Every time we update the Gems of War servers, we have a series of tests that check for errors. Unfortunately we have a few tests that like to misbehave if there are no future Guild Wars events. This is why you may have noticed the time of the upcoming Guild Wars event changing in-game.

Guild Wars was the very first event we ever implemented back in the 3.0 Update (March 2017). As many players may know, Guild Wars has a few legacy issues that we haven’t been able to solve, such as Bracket Promotion and Demotion issues, Loss of Score issues, and Loss of Defence Team iss...

Yes, one of the region’s restrictions had an issue, so we needed to refresh the restrictions for all the regions to fix it.

The team will be looking into what caused this further once we’re all back in the office tomorrow.

Hey all,

We have gotten the fix out, and you should be able to get into PvP again.

Hey Guys,

Sorry for the late reply, this issue happened after end of day here so most of the office had finished for the day (including the community team).

We became aware of the issue shortly after reset, and the remaining team still around (and a few devs who jumped back on), have been Investigating and working on a fix. Currently we have a fix going through testing that we hope to get out to you shortly.

Hey,

We could take a look at something for the next Campaign (we don’t want to do it mid-campaign as it may cause issues with the game).

We could look at removing PvP Tasks for Gold + Silver so it’s only a Bronze task, and players can’t be blocked for all 3 Tasks.

Hello Adventurers,

Since 7.0 released we have run Headstart offers for all the different event types that have them. We have Headstart offers coming for World events in the 7.1 Update.

Thank you for your patience while we sorted out any problems with this new offer, and thank you the
feedback on how to improve the offers - we’ve taken a lot of that on board for the next round of offers
coming up.

We have also included our thanks in an in-game mail along with a few Gems to enjoy in the game.

Just going into some more details on what happened with Legends Reborn. We thought we’d share it with you as quite a few people asked in chat yesterday and on the forums.

We originally had Legends Reborn scheduled for this Weekly Reset, and it was planned around 3 months ago. As part of Legends Reborn, we like to rewrite the stories into the new comic panel format. So the event was created and tested and approved, all ready to go - all we had to finalise was the story rewrite.

Unfortunately the story rewrite conflicted with us finishing a ton of work on the 7.0 Update, which is currently in submission. Obviously the 7.0 Update took precedence and the rewrite did not get completed on time. Somewhere in the chaos of getting all of this done, we forgot to reschedule the Legends Reborn event.

And so, as we were doing final checks yesterday afternoon, we realised Legends Reborn should have been moved but we couldn’t move it in time for the daily reset. Consequently ...

We are currently deploying the server files out now. Players may get a server error if caught in a battle while it’s going out due to Arcane Cores in the battle.

Players may need to restart the game.

Any Progress or Rewards earned should not be lost.

Pet should still be on your account even if the release date has changed.

Adana is getting a story rewrite and update to the conversation system, that we’d like to line up with this event.

We will get a fix for that out shortly. He should be a Monster.

Hello Adventurers,

Just letting you know that an Adana Legends Reborn has accidentally set itself up to release earlier than intended.

We will be releasing a fix for this but it will most likely not make it out in time for Weekly Reset.

If anyone does purchase from the event, the purchase should be included when the event properly releases later this month.

EDIT: Any progress should be saved as well.

Hello Adventures,

I’m just jumping in to let you all know about an issue we discovered in 6.9 (and have a temporary fix for).

We discovered that the new Trial Offer and Epic Trial Offers are not popping up the confirmation windows (for spending gems) as offers do in other places, when spending gems.

To prevent anyone unintentionally spending Gems on the offers, we have temporarily increased the cost to a high amount (1,000,000 gems) to stop this happening. We’re not really expecting you to spend that many gems!

Unfortunately we were not able to turn off this offer, so that was the best solution on short notice.

We will be looking to release a proper fix soon and will return the cost to normal once that is released.

Hey Adventurers,

Unfortunately I am signing off for the night, as it’s current after 4:40am here. I will share more infomation tomorrow when I hear more.

I’ve gone through and unbanned as many of the accounts for players who had contacted our support. I apologize if I missed you (I will be back later tomorrow to go through the ones I may have missed).

To answer a few questions I’ve seen:

Can I get my guild trophies back?
Yes, we will be able to restore trophies that were removed from incorrect account bans. (This should also apply to lost Ice Crystals or Campaign Stars if they have been affected). I may require some of the team to assist here.

Will there be compensation for the players affected?
We want to investigate this issue and find what triggered it before we will discuss compensation internally.

Kris Krinkle changes are now live. You may need to restart your game to get it.

Hey Adventurers,

We are temporarily changing Kris Krinkle’s spell to no longer give Treasure Maps, as we believe this may be related to some accounts being incorrectly banned. (We cannot be sure until the team has had a chance to investigate but we hope this may prevent further accounts from being incorrectly banned).

I’m also going to start jumping in to try and unban some accounts of players who have contacted our support team. Please be patient, and make sure you, or anyone you may know who’s account has been banned, contacts our support team.

Hi Guys,

Just jumping in here.

We have a few poeple who put their hands up to help out with any emergencies (like this) during the time the office is close for the holidays + new years.

I’ve let them know about this issue, so we can try find what caused the issue to fix it, as well as unban any accounts that got affected incorrectly.

Unfortunately I don’t have an ETA for when this may happen.

I will share an update once I know more.

Hello Adventurers,

Just an update on what’s been happening today. Thank you for you patience while we track this down, and thank you to those team members who are spending their weekend helping hunt this bug.

We have been running more tests to try and pinpoint the issue. Unfortunately each new set of tests requires us to make a new set of Android builds, which in turn take a couple of hours each. If it seems like it’s taking a long time to track, that’s the reason. Unfortunately it’s not as simple as just spotting a corrupt file on the servers, as the way assets are bundled into asset packs, and concurrently downloaded by the Unity engine to improve efficiency, means that it’s trickier to spot than you might first think.

While we haven’t uncovered the exact issue yet, we have noted that there seems to be an issue with the map loading/unloading (this may be related to the red flash that players have been experiencing). We are also looking to see if this is relat...

Late to the party, but thanks for the blast from the past here.

Hello adventurers,

We have an update on the the asset download issue. We have narrowed it down to a few possibilities for what is causing the issue. The two most likely culprits are: it could be a problem in the Unity engine directly related to the downloads, or it could be a corrupt file on the servers. We’re going to be gathering more information as the team continues to dig into the issue.

With the thought that the second issue (a corrupt asset) is more likely, we are currently running some asset builds that we hope will help us narrow this down further. As these take quite a few hours to complete, the team is going to sign off for the day (it’s 1am here in Aus), get some sleep, and continue investigations tomorrow (Saturday) morning.

We will be back tomorrow to follow up on this issue.