[2022] 6.6 Update: Lost Souls of Carmina

6.6 UPDATE: LOST SOULS OF CARMINA

New Holiday Event1000×50 67.7 KB

• Holiday Events are a new type of event with a 2 week duration, to celebrate various holidays throughout the year.
• Holiday Events contain a series of battles in a kingdom.
• Players get up to 3 Holiday Battles each day that they can use to play battles during the event.
  • Holiday Battles work similar to Delve Attempts so any unused battles (below the 3 free battles) do not carry over to the next day. (e.g. If a player has 1/3 battles remaining at daily reset, the event will reset it to 3 Battles, and the unused battle is not carried over).
  • Holiday Battles have a soft cap of 3. However, purchasing more Holiday Battles allows players to exceed this cap. Players will not lose any Holiday Battles that exceed the cap. (E.g. If a player purchases Holiday battles so the number of battles is 6/3 then at Daily reset they will continue to have 6/3 Holiday Battles).
  • Players can purchase more Holiday Battles via Gems from the Event Shop (more information below).
  • Holiday Battle attempts will reset to 3 attempts at daily reset (7am GMT) each day.
• The battles start at Tier I, and every 5 battles (win or lose) the player will be given the choice to increase or decrease the Tier.
  • Battle Levels at Tier I will be 10-19, and will increase by +10 every Tier.
  • Battles at Tier I will reward +20 Event Currency (more information below), and that will increase by +1 every Tier
• Players are restricted to using a single color for the Troops and Weapons they can take into Holiday events battles (similar to Tower of Doom).
• The Holiday Event is accessed from the Game Menu, and is split into 3 tabs: Overview, Fight, and Event Shop.
• On the Holiday-Fight Tab, players will have 3 battles to choose from, whose teams are each built from an Epic, Legendary, or Mythic Troop in the Holiday Event Kingdom.
• Each battle has an independent randomly-chosen level within the level range based on the Player’s current Tier in the event.
• After completing a battle (win or lose), 3 new battles will be generated to choose between.
• Each Holiday Event has a currency unique to that event. For example, the first Halloween Event, the “Lost Souls of Carmina” will reward “Lost Souls” as its currency. These are only useful within their event, and will be lost at the end of the event.
• Players can spend the Event Currency they earn from an Holiday Event in the Holiday-Shop Tab. Some of the rewards there can be purchased more than once.
  • New Legendary Troop
  • New Pet: This Pet will give Skill Point bonus to the Legendary Troop.
  • New Armor Set: This is a new cosmetic armor set.
  • Traitstones: Get Traitstones to fully trait the new Legendary Troop
  • Pet Food: Get enough Pet Food to fully level the new Pet
  • Orb of Power
• The New Legendary Troop will go into chests 4-5 weeks after the Holiday Event ends.
• The new Pet will be available from Pet Gnomes immediately.
• These items may be different for future Holiday Events.
• As previously mentioned players can spend gems to purchase a Holiday Battles Bundle with 3 additional Holiday Battles. This bundle can be purchased multiple times, each time costing 50 Gems more than the previous time. The bundle’s cost will reset at daily reset.

Our first Holiday Event, The Lost Souls of Carmina, will begin at Weekly Reset on October 24th for Halloween.

New Achievements1000×50 68 KB

We have 2 new Achievements for this update:

• Holiday Hero: Earn 100 Currency in a single Holiday Event
• Power Unlimited: Earn a Orb of Power from a Holiday Event

General1000×50 66 KB

• We have updated Unity to fix some issues, such as crashes, that were affecting some platforms like Android.
• We have added help text popup support to resources used in Soulforge recipes, so players can now look at the help text for that resource.
• We have added Dragonite and Cursed Runes to the Jewel popup in the Soulforge Menu.
• We have added the Jewel popup button to the Dungeon Menu, so players are able to view their current amounts there.
• We have improved the Dungeon Offers so players can interact anywhere on the offer in order to purchase it. It now has a help button on the offer if players wish to view the help text.
• We have changed Dungeon Doors so that when a door is opened, the animation resolves before the next door can be opened.
• We have changed the Dungeon Door selection to be more noticeable for players using controllers.
• We have added a new Heroic Gem for a future Campaign.

Bug Fixes1000×50 66.4 KB

• We have fixed an issue where Troop filters from World Events would sometimes continue to apply even when looking in the Troop menu from the world map.
• We have fixed an issue where Lamia’s spell would not give her Mana if an enemy died, when her target was the 4th Troop.
• We have fixed an issue where selecting the “Do Task” button on a re-rolled “Win any Battle” campaign task would not seem to do anything.
• We have fixed an issue where encountering a battlecrasher for the first time in a battle would display the Treasure Gnome Tutorial Text.
• We have fixed a visual issue on Switch where the Currency text would overlap on the purchase button of a Tiered Flash Offer.
• We have fixed an issue where Heroic Gems were causing a soft-lock when matched in a 4-match and then casting a targeting Troop spell.
• We have fixed a text issue in the Kingdom Menu when the Kingdom was Level 20.
• We have fixed a text issue on Switch where the description of the Daily Deal offer in the Dungeon menu was overlapping with the display of the cost.
• We have fixed a visual issue in Tower of Doom where the “Use Scroll” number was overlapping with the text on the button.
• We have fixed an issue where the Dungeon would display as complete after daily reset despite no battles being completed.
• We have fixed an issue where damage would not be displayed when a Giant Gem exploded a skull.
• We have fixed an issue where the Pet Rescue alert for Moist Owlette was displaying Gray Malkin.
• We have fixed an issue where players would get a Token Mismatch Error when attempting to reset their Password.
• We have fixed an issue where players would be able to purchase one-time purchase packs or bundles multiple times by interacting with the offer multiple times before purchases were resolved.
• We have fixed an issue where Dispond’s Legendary Trait would ignore Mana Drain immunity.
• We have fixed an issue where Troops could be summoned and gain the traits of the decreased Troops from the same team slot.
• We have fixed some screen resolution display issues where your Gem count would appear partially off screen in Dungeons, or the Settings + Game Speed buttons were going off screen for some devices.
• We have fixed an issue where opening multiple doors in succession in Dungeons can cause an error message to appear.
• We have fixed an assortment of smaller issues.

This update is coming to all platforms except Amazon and Switch who will be receiving it at a later date.

@covertmuffin123 is correct, the game now requires the animation to resolve before you can open another door.
Just to prevent multiple doors from being clicked in quick succession, which was causing some issues.

I’ll edit that line in the patch notes to clarify this!

@Jerog are you playing a custom screen resolution?

I had the same issue you just showed with a custom size, but I have changed my resolution to one of the standard resolution in-game and it has since resolved itself.
This is 1176 x 664

For anyone else who has peeped at the new Zhul Kingdom art - it isn’t a bug

Can you see it yet? I just checked the Australian and US stores for Xbox and it appears the update is available. If you’re still having trouble let me know.

I’m looking into this.

Could you try to get a screen recording of this? I’ll let the team know to see if anyone can repro it but that would be super helpful.

It should download automatically when you open the game, if not try what scott suggested here:

I can see it on the store but I’m also double checking with the team to see if they can see what’s going on.

I’ll report this also, can you please double check you have plenty of free memory available on your device?

Sorry if this was the first thing you did! I have to ask because it’s my job

@IbstockMafia ok the team are on it! Honestly though I don’t think I will be around when this is fixed as this is an issue which involves an intercontinental team so it may be some crazy hour of the morning for me when I get more info.

It’s being looked into as the highest priority even if you don’t hear from me here though. Being in the UK yourself you will no doubt see the update is live before I do from Australia if it’s fixed at an odd time for me.

In the meantime you’re good to continue playing 6.5. If you have trouble with that definitely yell out as we’ll go drag more people out of bed

EDIT: They’re checking other regions such as the US as well.

Looks like I’m pulling overtime again someone bring snacks?

I’ll let you all know if I get any more info about either the Xbox or Android issue.

I’ve been asked to ask our Android players with the stalled download issue to uninstall then reinstall the app to see if the problem persists.

We’ve tried redeploying some server files to see if it solves the download issue as part of our troubleshooting for the Android issue.

If you’re having the issue you can also try force closing and re-opening the game to see if the downloads will complete now.

If that doesn’t work, make sure you’re on your wifi then try reinstalling the game and let me know how you go.

Hey folks, just letting you kn ow we’re still working on both these issues. It’s after 8pm here but we have at least 5 team members back looking into both the Xbox and the Android issues.

We’ve also contacted the part of the team overseas for when they start work so they can check their end of things.

I’ve made a couple of Known issue articles on our help center:

There is literally nothing more I can personally do at this stage so you’ll have to forgive me as I need to leave for the night.

At this stage I’m unlikely to see the message that it’s fixed before you notice it in game yourselves over in Europe and America, so if I notice more updates I will post again, otherwise you’ll get the info first hand.

I reported iOS to the team too now.
I can’t repro the issue on my iPhone.

The team are adding more debugging to see what comes up.

I’m actually leaving now

Hi Adventurers,

Just a couple of questions for us that may help us investigate this issue further on our side.

• Is this issue only happening when trying to download the additional assets?
• Is this issue only happening on new accounts? Have you gotten it by linking your account without going through the tutorial?

Just a quick update, we are still looking into this. We don’t have any more info to share right now.

We are still around and looking into this. I wanted to have some more infomation that I could share before I posted next.

Hello adventurers,

We have an update on the the asset download issue. We have narrowed it down to a few possibilities for what is causing the issue. The two most likely culprits are: it could be a problem in the Unity engine directly related to the downloads, or it could be a corrupt file on the servers. We’re going to be gathering more information as the team continues to dig into the issue.

With the thought that the second issue (a corrupt asset) is more likely, we are currently running some asset builds that we hope will help us narrow this down further. As these take quite a few hours to complete, the team is going to sign off for the day (it’s 1am here in Aus), get some sleep, and continue investigations tomorrow (Saturday) morning.

We will be back tomorrow to follow up on this issue.

Hello Adventurers,

Just an update on what’s been happening today. Thank you for you patience while we track this down, and thank you to those team members who are spending their weekend helping hunt this bug.

We have been running more tests to try and pinpoint the issue. Unfortunately each new set of tests requires us to make a new set of Android builds, which in turn take a couple of hours each. If it seems like it’s taking a long time to track, that’s the reason. Unfortunately it’s not as simple as just spotting a corrupt file on the servers, as the way assets are bundled into asset packs, and concurrently downloaded by the Unity engine to improve efficiency, means that it’s trickier to spot than you might first think.

While we haven’t uncovered the exact issue yet, we have noted that there seems to be an issue with the map loading/unloading (this may be related to the red flash that players have been experiencing). We are also looking to see if this is related to the asset downloading issue or not.

At the moment, for anyone who wasn’t aware, you can work around this asset download issue - it can be cancelled by the skip button in the top right of the screen, and from what we’ve seen so far it does not affect gameplay. While it’s not ideal, players should be able to continue playing for now while we continue to investigate further.

Hi folks,

Is anyone having issues where they’ve downloaded the game update, v6.6, and literally cannot get into or play the game at all?

You have no option to skip downloading assets, and force closing and re-opening the game doesn’t solve the issue?

Currently we’re aware that on mobile if you try to “download all assets” from the in game settings menu it will freeze, but you can bypass this issue by skipping the download or force closing.

We’re trying to be sure no one is fully locked out of the game no matter what they try as some of the wording in the bug reports is ambiguous, but we haven’t been able to repro this so I’m hoping it’s not actually happening to anyone and we just need clarification.

I know it should be soon but I don’t know how soon, soon is, YET.

We’ll let you all know when we have more info.

Same for Switch.

I’m pretty sure it will be 4-5 weeks after the event ends, I’ve already asked a Dev to check and will update once I hear back from him. The team is just really busy right now with the hotfix.

This is part of the reason I’m asking a dev, I want to know exactly what the specifics in the code are regarding these Pet releases.

This is incorrect.

We’re aware, just have other priorities currently as this is a visual issue.

We know it doesn’t look nice and it’s definitely something we want to fix though.

Good catch @Stratelier! The old art wasn’t bad but we just thought Kitsune should have looked more appealing especially as it’s an early game Troop so we wanted it to look nicer.

So we gave it to one of our in house illustrators to go crazy with it

Voila - new Kitsune

Our artists are full time artists, they don’t program, they don’t know how to program, no one wants them trying to solve bugs. This change did not require a single programmer so didn’t take any time away from bug fixing/development.

For further insight into how replacing existing art works:

You name the file the same way the old file was named. Delete or rename the old art in the project. Then drag and drop the new art into place. This way you keep both versions in our files but the new version will replace the old version in the game project when the next builds are done.

So it’s basically a drag and drop to replace art. The person who does the builds is already doing the builds so it doesn’t add more work to their plate as they’re already doing the thing.

No programming knowledge necessary for this.

However, our artists are also experienced in using Unity (the game engine we use) so if they need to implement new art they can also do that, again without needing to know how to program.

We do have technical artsists who are hired to bridge the divide between programming and art, but their jobs are more technical art like optimisation which requires being able to program and knowing how to keep things looking good so you need an eye for both as well as developing tools for the artists as well as many other tasks where both art and programming knowledge is needed for the task at hand. This is a full time job which is 100% necessary to keep the game running nicely on everyone’s devices and also keeping the art team efficient with tools as doing art by itself is a full time job when we’re releasing new content every week. We don’t pull Tech Artists off Tech Art and onto gameplay dev, those are 2 quite different areas of expertise. A gameplay dev won’t necessarily know how to do Tech Art tasks well, and a Tech Artist may not have ever done gameplay programming. Of course there’s exceptions, it depends on each individual’s work and study background.

If you are interested in the different game development roles and how game dev teams are structured there are some great youtube videos out there and I definitely would encourage you to watch them if you’re interested in how things work behind the scenes. I obviously love this stuff so it’s cool when other people take interest and want to talk about it in a generic way (I can’t sit here discussing the minute details of IP2’s every inner working, but we’re not exactly reinventing the wheel over here anyway so the youtube videos cover it).

Oh no, I’ll re-open the bug