OminousGMan

OminousGMan


Yesterday

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Hey @overthinker

Thank you for reporting this. I have reported this to the development team and they’ve let me know that as this in-game announcement was place in the game rather quickly they didn’t have time to have it properly translated.

All future announcements like this will be properly translated in future :slight_smile:

OminousGMan - Support Human :male_detective:


04 Jul

Comment

Hey!

We are still investigating what’s causing the Push Notifications to stop working.

The Development Team has been running tests and we have some improvements and further logging which will be implemented later this week.

We’re sorry that this issue is still present and appreciate your patience while we work on getting this fixed.

OminousGMan - Support Human :male_detective:

Comment

Hey everyone!

Just providing a quick update here, unfortunately 6.4 has been delayed. This is due to us awaiting approval on the platforms to release it.

We have updated the Gems of War 2022 Roadmap at the top of this thread and added the image in this post to represent this and show how this has changed things going forward.

Roadmap1920×1080 182 KB

OminousGMan - Support Human :male_detective:

Comment

Hey everyone!

I have reported this issue to the Development Team who are currently looking into what’s caused this, so they can work on getting a fix out.

Thank you for letting us know it’s much appreciated! :slight_smile:

OminousGMan - Support Human :male_detective:

Comment

Hello!

Thank you for letting us know about this bug. I have reported this to the Development Team who are currently looking into what’s caused this, so they can work on getting a fix out.

Much appreciated!

OminousGMan - Support Human :male_detective:


20 Jun

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Hey everyone!

I’m very sorry to hear that your having this problem! Can you please contact our Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

They’ll be able to investigate this in greater detail and find out what’s happening.

OminousGMan - Support Human :male_detective:

Comment

Hey everyone!

I’m very sorry to hear that your all experiencing this issue with getting CLIIFY Errors! For those getting the error can you please contact our Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

They’ll be able to investigate this in greater detail and find out what’s happening.

OminousGMan - Support Human :male_detective:

Comment

Hey everyone!

I’m very sorry to hear that your all experiencing this issue with getting CLIIFY Errors! Can you please contact our Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

They’ll be able to investigate this in greater detail and find out what’s happening.

OminousGMan - Support Human :male_detective:

Comment

Hello @GayleW6

I’m sorry to hear that your experiencing this issue!

So this can be looked into in detail, can you please contact our Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

OminousGMan - Support Human :male_detective:...

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Hey @KINGOLLIE

Thank you for bringing this to our attention! I have reported this to the Development Team for them to investigate this issue further.

Thanks again :slight_smile:

OminousGMan - Support Human :male_detective:

Comment

Hey!

Thank you for letting us know. I’ve reported this to the Development Team to investigate!

Much appreciated :slight_smile:

OminousGMan - Support Human :male_detective:

Comment

Hey everyone,

Just providing a quick update about what @Hawx mentioned about Shadow Dragon.

The battles against Shadow Dragon, Umberwolf, and Consort of Darkness will drop a variable number of Obsidians and Black Sapphires (on average about 1.18x the base amount).

OminousGMan - Support Human :male_detective:

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Hey @The_UrVile

I can see that your Support Ticket was received. We’ll get the team looking into this :slight_smile:

OminousGMan - Support Human :male_detective:


19 Jun

Comment

Hey @The_UrVile !

I’m sorry to hear that your having this issue! So this can be looked into in detail, can you please contact our Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

OminousGMan - Support Human :male_detective:...

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Comment

Hey everyone!

Thank you for letting us know! I’m very sorry that you’re still having this issue. I have reported this to the Development Team so they can investigate what happened.

OminousGMan - Support Human :male_detective:


17 Jun

Comment

Hey @SpiritOfBlooski

I’m sorry to hear that your experiencing this issue. If you could please contact our Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013595

They’ll be able to assist with this is greater detail.

OminousGMan - Support Human :male_detective:...

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16 Jun

Comment

Hey everyone!

Just providing a quick update on this. As some of you have already commented the Gem refund for the Fang Moor Faction has been sent out today.

The new Fang Moor Faction Event with the Potions working will starting tonight at daily reset. This will be happening along side Hero Class event as well.

Thank you all again for your patience on this issue while the development team worked to get this fixed!

OminousGMan - Support Human :male_detective:


15 Jun

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Hey @AMT

I have no ETA as this time but once I do I’ll make sure to post on the forum when the new Fang Moor Faction Event will be happening!

OminousGMan - Support Human :male_detective:

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Hey @Arcaiser

This isn’t a bug. It’s as @Namour said the development team has disabled the Faction Assault shop for the rest of the event to avoid anymore players experiencing this issue while we work on a fix.

OminousGMan - Support Human :male_detective:

Comment

Hello everyone,

I have an update on the Fang Moor Potion issue. The team has disabled the Faction Assault shop for the rest of the event.

We’ll be processing a refund for the Gems players have spent purchasing the Tiers in the Faction Event. The development team is currently working on getting this out.

Once the refund has been issued a new Fang Moor Faction Event will be made with the potions from the shop working.

We’re sorry for the issue that happened and thank you for your patience while we get this fixed.

OminousGMan - Support Human :male_detective: