OminousGMan

Hi Adventurers,

We are about to begin the next round of beta testing, this time for version 6.8. If you participate you will get a sneak peak of some new upcoming content (Troops and events for example) and small game changes and be able to share your feedback about usability and your experience with us prior to the release.

The beta discussions will take place on Discord (a text chat app) and we are taking applications for the next 3 days via email!

[email protected]

Please answer the following questions in your email application. As we typically receive a lot of applications, please keep your answers brief and to the point.

• Your invite code! Please makes sure to include this in your email.
• How long have you b...

Hey @Xaertosh

I’m very sorry to hear that you’re having this issue. Can you please contact our Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

They’ll be able to assist you with this issue ...

Hey everyone,

The development team is still trying to locate the cause of this issue and apply a fix so it doesn’t happen again. Once the fix has been applied we’ll be working on getting compensation sent out.

When I have any further updates I’ll post them here.

Thank you all for your continued patience

OminousGMan - Support Human

Hey everyone,

There is no vault event this weekend when the extra vault event has been scheduled we’ll be making an official post about it.

I don’t have a date to share yet as to when it will be happening, but I’ll have one soon!

OminousGMan - Support Human

Hey everyone,

Just letting you know that I’ve reported this to the development team and they are currently investigating the issue.

I’ll post here again when I have more information as to when a fix will be released.

OminousGMan - Support Human

Hey @gow

If what I suggested didn’t work, the likely case is that the something happened to the art asset and it experienced an when it was downloaded.

When this happens the way to it is to uninstall and reinstall Gems of War.

OminousGMan - Support Human

Hey @Borjay

If what I suggested didn’t work, the likely case is that the something happened to the art asset and it experienced an when it was downloaded.

When this happens the way to it is to uninstall and reinstall Gems of War.

OminousGMan - Support Human

Hello,

I looked into this with the development team and the same number of gems should have been received on PC/Mobile.

We’re working on getting that mail resent with the 10 Gems to the platforms that didn’t receive it.

Thank you for letting us know!

OminousGMan - Support Human

Hey,

Just cross posting!

Hey!

The reason the image isn’t appearing is because those diagonal lines mean the art is downloading.
On mobile, new art is downloaded only as you need it to save your mobile data.

If you’d like to download all of the art so you don’t have to wait for it to download, go to settings and to the graphics tab and press the ‘Download All Assets’ button.

Please note that as we release new content weekly you may need to do this every now and then if you want to avoid only downloading as you need the art.

OminousGMan - Support Human

Hey @Cooookie

Thanks for letting us know about this very strange issue. I have reported this to the development team to investigate.

OminousGMan - Support Human

Hey!

Thank you or bringing this issue you to our attention. I let the development team know and they’ve let me you should be able to purchase the Golden Holiday Battles for the Lunar Revel event on PlayStation.

I’ve logged this bug with the team to investigate what’s happening and get this fixed as soon as possible.

Thanks again

OminousGMan - Support Human

Hey @lui-69

I’m sorry to hear that you experienced this issue. Could you please contact our Support Team here: https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

They’ll be able to help you with this issue.

OminousGMan - Support Human ...

Hey @danac

As @sls has suggested, could you please contact our Support Team here: https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356

They’ll be able to help you with this issue...

Hey everyone,

I’m following up with the development team to get an update on the status as to when this issue will be fixed.

Once I have an update I’ll post it here.

OminousGMan - Support Human

Hey @Maisie

Thank you for letting for letting us know about this. I have reported this to the development team so that placeholder text can be fixed.

Thanks again

OminousGMan - Support Human

Hey @renovatio

I notified the development team and they confirmed that 6.7.5 update was released a day early on the Nintendo Switch.

I can see you have submitted a support ticket, I’ll let the team know and get that looked in to.

OminousGMan - Support Human

Hey everyone,

Update 6.7.5 has been released a day early and is now available on Nintendo Switch. This update contains a fix for the graphical issues with how emojis are displayed on Nintendo Switch.

Update 6.7.5 will be released for all other platforms tomorrow at 11 pm GMT. There are no additional bug fixes or changes for the other platforms, it is just an update to take down the Holiday Event.

OminousGMan - Support Human

Hey @renovatio

Update 6.7.5 hasn’t been released yet, this problem that you’ve received is due to a connection issue. please follow the steps in this article https://gemsofwar.zendesk.com/hc/en-us/articles/360000330855-Error-13-and-Error-16-An-asset-has-failed-to-download

If none of the steps work please submit a ticket with our Suppo...

Hey @Fourdottwoone

Thank you for letting us know about this strange issue. I haven’t been able to reproduce this problem on our side yet. Do you know which pets were upgraded before that mail was received in the in-game mailbox?

OminousGMan - Support Human