Shadow_Fox

Reminder that most of the team is traveling back from TwitchCon EU

I do apologize if the answer came off wrong, I was quickly going through a few posts last night and trying to help where I can. With TwitchCon happening this past weekend, we’re all a bit more strained.

To clarify, I know we all love new classes, myself included. And the team is excited and eager to get them out too. But there is alot that goes into class release. Including actual dev work and decisions by multiple levels. (I am not included in the decision process, just to be clear.) All CMs, including myself, always strive to represent the players as accurately and as loudly as we can to both brands. Along with also clearing up misconceptions, misinformation and provide what answers we are given to share to the players. We are the bridge between brands and players, nothing more.

My original answer was more so to quickly clear up part of the post, that classes were never on a strict one month cadence. As much as ANYONE wants it to be. It just hasn’t happened and I did...

This is some great feedback, thank you!

Very impressive! Will make sure the team sees it tomorrow!

The fight against bots is always ongoing. We are actively working against them and banning when able but it’s a process. I apologize for the ones that you’ve run in to and will let the team know to look into it.

There is nothing that CMs can do when it comes to a ban. We recommend continuing to speak with customer support as they are the only ones who have the information and control to make a change. I apologize for your frustration!

Super appreciate bringing up this topic and conversation! It’s definitely an intimidating fight!

A very interesting topic to bring up along with the following conversation. I’ll have the team read through it. While bussing is legal, it’s always good to know what the players think.

This is a great conversation to have! Always curious to see what others do.

Reminder we were never on a 1 month cadence.

I have to lock this thread as conversation is turning combative. I’m sorry to hear your friend was banned but there is nothing that can be done at this time from the forums. CMs cannot access anything that has to do with bans nor do we have any say in unbans. I’m sorry for his frustration in this, but would advise him to continue talking with customer service about it.

Unless information comes from an official source, it is not real.

I will be locking this thread as at this time there is nothing that can be done and the conversation has turned combative. CMs have no control or power over bans or unbans, no matter the story. We advise the player to keep trying to communicate with customer support. I will ask the team to look into the CS communication but otherwise my hands are tied. I’m sorry about the frustration.

There are always a few reasons why anything can slow down, forums included. Its the height of the summer and things online always tend to be a bit slower as more people go out.

Thank you all for continuing to post on this thread. I’ll be sharing it with the team tomorrow morning.

Ahhhh… well… about that. LOL I do believe they’ve crashed the server a few times now.

Oh!! Love to hear you’re enjoying the CM Chaos event!! That is currently run by @Luxendra and I believe held every Friday! Just a little something to spice things up.

I’ve noticed a few threads started over this topic, I’ve let the team know to look over these threads to see if this is a concern. Thank you for the heads up!

Reminder that things do change over time, with that being said, I don’t believe name changes has come up recently with the team. I can let them know players are asking about it though!

I mean, I do love my gunslinger and who doesn’t love a good buff? Sadly, that is not up to me, but I can let the team know to look over this thread, see if anything stands out to them.