ShieldMaiden

Can you restart your game and try again? The team is not seeing any issues currently.

30min

This is currently a UI bug that will be corrected during next week’s update.

It is not inteded and currently does not take any crystals from your account to do the change.

EUW is coming down now for the fix.

Which region are you on?

I’ll ask the team to look into it, thank you for the heads up!

This should now be fixed? Please let me know.

We are aware of this issue and it will be addressed this upcoming week.

She is currently on vacation taking a well deserved break. She’ll be back next week.

I’ll ask the team once things calm down a bit from the update.

EUW will be coming down at 10am PST for 30 minutes to address the blue crystal and shop issues.

EUW will be coming down at 10am PST for 30 minutes to address the blue crystal and shop issues.

The Europe West region servers will be coming down at 6 PM CET / 10 AM PST for 30 minutes to address the blue crystal and shop issues.

This is not intended and blue crystals will be refunded.

Thank you! The team is currently working on a fix

This is not intended and blue crystals will be refunded.

Currently aware of the blue crystal issue and the team is looking into it.

Could you please elaborate on which items and packs are missing? I’ll ask the team to look into that too! Thank you so much!

Can you confirm you’re EUW? If so, the team is currently aware and looking into it. Thank you for letting us know!

Okay, thank you!