ShieldMaiden

Could you let me know which server you’re on?

I wanted to update everyone that is having reset problems. Due to the reset bug effecting multiple different parts of the game, the team is aiming for a fix to be rolled out next week. Compensation will be given to effected players. We apologize for this inconvenience and appreciate the help brought forward by players providing details!

Any similarities? Such as during loading screens?

Hmm okay, since they are all similar, could you describe what was happening at the time?

Loading screen? Picking up loot? Just standing around? Etc

Currently going through this thread again, attempting to connect some dots.

Sharing exactly when the disconnect happened along with the after effects have been extremely helpful, thank you!

Could you let me know at what point during the raid the DC happened?

Were both Valtan disconnects at the same point in the raid?

Super appreciate the information in this thread and the continued updates. Letting the team know!

Thank you also for mentioning here on the forums, seems to be more widespread so the team will be digging into this!

Thank you all for this information! The team will be looking into this!

I’m not blaming the disconnect issue on any one thing. If it was, it would be easier to fix. There are numerous things going into it. But sure, the EAC and the bots are contributing in their own ways.

I understand and wish I had more details to share with you. I really do. The dev team is working hard on trying different solutions, seeing how it plays out and adjusting as necessary. It’s a fine balance of keeping the walls up to slow down the bots while allowing our players to play without disconnects. We’ve discussed some of those attempts such as when the AH was overloaded or when there were extreme disconnects, even worse than now. We also cannot disclose everything, as it would defeat the purpose of stopping the bots. The team is eager to figure out a solution to both stop disconnects and prevent bots from multiplying.

Hello hello! As mentioned, we were on holiday break and are back in office today. Will be catching up on all the things! Appreciate the patience!

Apologies for the frustration, the team has been working nonstop on this issue to get to the bottom of the problem. It’s still one of our top priorities and take the disconnects extremely seriously. As always, we will be sure to share any updates!

Good morning! The team is back and catching up!

Just a reminder that we cannot handle bans here on the forums, your friend will need to follow the repeal process with customer support.

Still currently gathering information to give to our team.

Sorry about that! The team is aware that the page snuck in. Will be removing it.

We have the team looking into this.

Thank you for letting us know! The team is aware and looking into this.