Supercell_Max

Supercell_Max



12 Oct

Comment

Originally posted by RoadTo7k

Hi, I just saw the community post from you and I was very happy to hear from you! 👍

Here are some questions from myself: 1) Are there any plans to make more than 3 star skins for every troop and to maybe make them easier to get (maybe win them from some challenges or in trophy Road🤷)

2) Secondly, I wanted to know, if you have ideas to rework how challenges (grand, classic) and the badges work? 3) What would also bei very cool is the idea of adding another way for a clan to have fun - like the clan chest, you had several years ago - that was great fun!

4) Last, I was interessed in any plans for a training-camp-like thing, that is similar to the base-attacking think, coc has

I hope, you guys keep up your good work in the following years! Thanks for answering in advance!

Hey!

  1. Currently, there's no plan to go over 3
  2. It's on the list

3 and 4 are more suggestions than questions :D thank you for those!

Comment

Originally posted by Bonargh_Helsaw

Hey! Thanks for reading if you do. 1 question So all the way back in March or May on twitter, you told some people that there will be a Ingame Poll that has the community choose the new Balance change times (Say every 2 months instead of 3) But we never got that ingame poll- Is that still planned?

Hi!

It's still planned, yes, but it takes longer than I expected.

Reason being that the survey will be made by a special team who are "experts" in that kind of thing. This will not be just "do you like balance changes? yes/no" and will also contain questions about other topics.

Comment

Originally posted by KingDAW247

Is there any plans to give an opt out feature? I just left my long time clan of four plus years as I became burned out from being forced to do all war battles for the sake of the clan's chances at success, and better rewards.

Hey,

I understand completely.

I can't promise that, but that's something I would like to see implemented too.

Comment

Originally posted by natemymate77

Thanks for the communication max. I would like to point out the reason a lot of trust was lost was because of the near radio silence after the update last year. We were told that it would be inclusive to all and straight away you had clans gutting themselves because of how fame was earned. But at least lower members could be used to destroy boats but like a week later the developers decided to change that mode too. It felt like they only cared if people had max decks.

The developers also decided that it should take 18 months minimum of coming first to get to legendary league if you start a new clan (which still hasn't changed) meaning most clans are blocked off from the best rewards, meaning it is very unlikely any clan survives long enough to make it that high. There was no communication before hand that clans trophies would be reset to their lowest levels of that league (not even the new levels of that league which wouldn't have been so bad to get reset to gold 3) killin...

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Hey,

Thanks a lot for the feedback.

About the cap levels in CW2:

- One of the main goals of CW2 was to encourage players to play and upgrade more cards than the 8 from their main decks. With that logic, it made more sense not to have level caps so the incentive will stay no matter your clan and league.
- Also, if a player spends resources on upgrading his cards, he should be able to feel that his investment is worth it.

The introduction of KL checks to CW matchmaking was to minimize the mismatches. A KL 6 player should not, in any case, be matched against a KL 10 player.

You make valid points, and I know that some players are thinking the same (level caps were a regular request). But from a game design perspective and for the general "health" of the game, removing level caps make more sense. Level caps would also:

- Penalise lower-level players from joining a higher league clan, as they will automatically find tougher...

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11 Oct

Comment

Originally posted by Cluck_Norris1961

What are your thoughts on adding a community idea. I.E Have a tower skin contest, have youtube creators make a season or even an update since they play the game as a job. Make a crossover because I can't remeber if I have seen a crossover.

Also hope you don't get to many screw you make the game better type comments.

A Supercell Make Campaign for a Tower Skin is definitely on the list. The Make website is under rework right now, and implementing a new game/campaign also takes a lot of time, but hopefully, we will be able to make that happen in the near future.
We also have an emote contest project that is 95% ready but on hold for now.

Comment

Originally posted by OllieEvo05

Are there any plans to add a “bonus storage” of cards once you upgrade a card to max level? This way you can trade with lower level clan members without using your own gold.

No, not planned.

Comment

Originally posted by JaSamTesaTesanovic

  1. Are there any plans to implement duels outside of CW in the near future ?

  2. Any hint on the Shocktober events ? pretty pleasee👀

  3. What is your favorite card ?

  4. Does Knight have good stats for the cost ?

  1. Yes. It's more complicated than we first planned, so I'm not sure about the "near future", but that's definitely on the top of our list.
  2. You'll see soon enough!
  3. The Princess, my first maxed legendary card
  4. Yes 🌚
Comment

Originally posted by PEKKA2000

Thanks a lot Max for reaching the community!

I am a clan leader that loves the game. I see some minor issues, like balancing, end-of-game content, slow progression, too many cards to upgrade. But really nothing outstanding or deal-breaking that makes me hate the game.

I only see one big, huge, giant problem, and that is CW2. I have wrote several posts on the CW2 problems, like:

But at this time I am going to focus on the biggest problem of CW2: players just jump all the time from clan to clan when their current clan...

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Thanks a lot for the comment and posts. It's clear that you're very passionate and have put lots of thought into this - so thank you very much!

You make a lot of good points, and I agree with most of them. Clan Wars still need improvements, we discussed this as recently as this Friday with the team. Of course, there's always a long road between the idea/solution and the implementation, but the work is not over.


10 Oct

Comment

Originally posted by oj_rohit

Thank you so much for the reply. You're awesome.

Hope this type of communication/AMA here on reddit will be regular now. I, personally, love it.

Will there be a 20-win challenge during the CRL World Finals or in the near future?

We’re working on it!


09 Oct

Comment

Originally posted by knnack

Who told you 2021 has been great for clash royale. It’s still the same Clan Wars. Nothing has changed and since the gameplay has gotten far more unbalanced, what makes you think 2021 has been great?

Data told me! As I said, the last two updates were a success that significantly helped and grew the player base, especially the Magic Items one.

Comment

Originally posted by DPAV21

I don't want to meme-quote Shigeru Miyamoto here, but that's the idea: we will always prefer to delay an update to make it better instead of rushing it or cutting stuff out to meet a schedule we decided months ago.

TBH, I don't know how true that is **Clan Wars 2**. What's the point of delaying an update if you know it's gonna disappoint the community either way?

We never release an update that we're sure will disappoint the community. That, unfortunately, happened with the CW2 update, but we never thought: "this is going to be bad, let's release it!"

Comment

Originally posted by oj_rohit

I understand you can't give much about the upcoming update, but think being in our place, we all are very keen for the update, and just a small hint/anything about what is it about will be so good and will definitely create a positive hype around it.

Exactly what u/yukataur25 said. That's our call to say as little as possible. It can be frustrating from our side too, but we feel it's better to manage the hype and expectation that way.

Comment

Originally posted by Ictpro56

Gotta love how the community is like: "YOU GOTTA COMMUNICATE MORE!!!!!!", then Max communicates with the community, then the community complains about delays. I have such a love/hate relationship with the clash royale playerbase. Anyway, there are some people who do appreciate that you try to manage the community, and i think more would be great. Some of the playerbase knows how hard it is to make games, especially with not a big team. In fact, I wasn't expecting an update this season. Not because i gave up on the devs, or think they are lazy, but because i know they need time to make a good game, and rushing would only make this the new clan wars 2, even tho the summer update made cw2 actually good and i like it now. People expecting new cards every month, and always forgetting last few updates to the game. Not the devs disappoint me, but the community. Keep updating this great game, there are people out there who truly appreciate your efforts.

P.S. Will the update be targ...

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I can't reveal anything about the new update yet, sorry! But yes, as we announced earlier, it will focus on high-level players.

Comment

Originally posted by audiotaku

Hi Max,

We’ve heard a few times now that the CR team has changed it’s focus at the beginning of 2021 to quarterly updates.

I’m down with that, but I think the release of only one card in 2021 paints an ugly picture of this year’s progress.

Obviously the delayed update is taking a lot of development time and fair enough, you SHOULD take your time to get it right.

But for future updates, is new feature development time always going to negatively impact the stream of new cards?

I know there are plenty people here that think the game already has too many cards but I’m not one of them - new cards make the game fresh and exciting for me as we scramble to experiment with all the cool new combos.

What is the team’s perspective on the cadence of adding new cards to the game, and will we ever go back to regular new additions?

Hi! Thanks for the questions.

- "Is new feature development time always going to negatively impact the stream of new cards?"

It depends on the feature and the work that we need to put into it. Developing a card takes a lot of time and effort from multiple team members (coding, design, balancing, art, etc).

For the Magic Items, many things were going on, and it was hard to develop new cards simultaneously. The Summer Update was "lighter", so we managed to add the Goblin Drill with it.

It's also (again) a question of where our focus is. If we decide to improve progression, we need to make that happen before thinking of adding 10 new cards.

- "What is the team’s perspective on the cadence of adding new cards to the game, and will we ever go back to regular new additions?"

There's definitely no hard stop on new cards release. As I said in another reply, we still have lots of concepts in the box. There's c...

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Comment

Originally posted by MissStealYoTrophies

I actually have several questions that have been kicking around in my head for a while.

  1. What exactly made Clan Wars 2 take so long? We’ve seen the team produce more content in less time before. Was it just COVID, or was there something more complex going on?

  2. What are the plans for new cards? Is there something coming in the update that adding more new cards would interfere with?

  3. Do you think the basic idea of Clan Wars 2 is here to stay, or will it be replaced later on?

  4. How many people are actually on the Royale team? Most players don’t really know of any team members besides the community managers, and I think it would be interesting to know.

  5. What would you say was the best update in the game’s history, and would you try and work towards more updates following that same pattern?

  6. Is Ice Spirit best girl?

Thanks for the questions!

  1. COVID played a big part in it. I was not on the team at that time, so I did not experience it directly, but I know it was the main reason. Our development process is very organic: it's a lot of spontaneous discussions, we just talk with each other across the room, and we're all involved in the process. With everybody working from home and isolated, keeping this organic process was challenging, and the adaptation has been hard.
    But we figured it out! The Magic Item update was also developed with everybody being at home and it went really well. And we're now back in the office!
  2. I can't reveal anything about the next update yet, but we still have many card concepts in the box.
  3. Yes, it's here to stay and improve!
  4. Around 25 people (this includes everyone from server engineers, data scientists, marketing, design, art, esport, etc).
  5. I would say the Magic Items. The effect has been amazing on the game and ...

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08 Oct

Post

Hey everyone,

I hope you're all doing great!

I've noticed multiple messages asking for more communication, which I think it's quite fair considering that my last and only post was 5 months ago... and I'll start this one by discussing the same topic! :D

After seeing some comments expressing their disappointment after the start of Shocktober, I thought that some conversation would be great to show that we're attentive to feedback and answer some of the questions. So here we go:

Seasons VS updates

I want to make clear once more that Seasons...

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27 Sep

Comment

Hey all,

I guess it's fair for you guys to ask for more interaction and communication. I agree that there wasn't much since my last (and only) post 4 months ago.

I'm always lurking, coming to the sub pretty much every day to check the discussions, trying to answer when I'm tagged in a post, commenting on stuff now and then, and reporting to the team what needs to be reported (comments, bugs, etc). My last wish is that you guys feel ignored because you are very much not.

I don't fear the community, I would be in a very awkward position if it were the case. My job is to be at the frontlines, and I like what I do.

We already thought about posts and discussions that could be interesting for everyone and start valuable conversations, but we always pushed them to later. We could maybe start again the "what we've been up to/casual AMA" series from Drew! We'll see :)

To answer some of your questions:

- We're not focusing on CRL players only. ...

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Comment

Originally posted by Sparky_Boom_Boom_man

Do they actually exist or does supercell just say they do in an effort to make people think they care?

I do exist!

Comment

Hey!

So, like u/Marco-Green pointed out, SC support agents have a strict process for recovering accounts, especially the ones where money has been spent (like it seems to be the case here). If they ask for the first receipt, you need to provide it, not another one. That and other pieces of information.

I understand that it could be painful and not practical, but it's in our opinion, better than to give an account with hundreds of dollars of spending on it to the wrong person.

Unfortunately, I can't help here, sorry. My best advice is to provide exactly what the support asks.

PS: save your account with Supercell ID, folks!


24 Sep

Comment

Originally posted by Avg_Woman

u/Supercell_max

Any news yet over closing this exploit for 1v1 Party Modes like the team did for 2v2 exploiters back in Season 23?

Here was your original reply to this matter from almost 4 months ago.

OP, here is another account who pkays mostly 1v1 Party Modes with the exploit.

⚡☁齾驫爨龘爩☁⚡

And here is the battle log of your opponent WLYSSES.

Hey!

I reported ⚡☁齾驫爨龘爩☁⚡ 's post on Wednesday and will report this one too.

It has been honestly a low priority so far with the update taking all our intention and time, but I'm pushing for a fix as soon as possible.

Thanks!