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Ubi-Alien

Ubi-Alien



27 Mar

[COMPLETED] Unscheduled Maintenance - March 27th, 2020

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Update: Maintenance has been completed and servers are coming back online. Thank you for your patience.

Please be aware that players will be disconnected when interacting with a mounted turret under certain circumstances.

24 Mar

[COMPLETED]Maintenance - March 24th, 2020

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Agents,

The servers will shut down for maintenance on Tuesday, March 24th at 07:45 AM CET / 02:45 AM EDT / 11:45 PM PDT.

Estimated downtime is approximately 1 hour.

Maintenance Notes:

  • Fixed an issue that caused season ranks to reset for some players.


Important: We are continuing our work on the fix for a bug that causes players to deal an unintended amount of damage and will provide updates as we make progress towards resolving this issue.

Please follow this thread for any updates as the maintenance progresses.

Thank you for your patience,

/The Division Team

Title Update 8.4 – Patch Notes [Updated March 25th]

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We are still evaluating several changes that are coming in on the server side and will update this post to reflect any changes. Updates are highlighted in BOLD.

Gameplay Changes

  • Seasonal Manhunt is changed to allow progress at Normal difficulty and above. This will make playing together easier as all players will gain progress no matter what difficulty was set by the group leader.
  • Seasonal Manhunt is receiving a button in the Manhunt UI that allows players to reset the Manhunt to replay it. This allows players to reset the progress specifically and without changing the Global Difficulty.
  • This also means changing the Global Difficulty will not reset the Seasonal Manhunt and players are required to reset it via the Seasonal Manhunt UI.
  • Coyote’s Mask will drop from Coyote with an increased drop chance on higher difficulties.
  • We are also looking into providing the Mask for players that have not receiv...
Read more

Additional Bug Tracking in Player Support Forum

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    Ubi-Alien on Support Forums - Thread - Direct
Hello everyone,

Due to the global COVID-19 situation and the cautionary measures taken to protect ourselves, the Community Team will temporarily help out in the Player Support area of the forums, specifically to track bugs you are raising. It's part of our continued effort to further speed-up the investigation process with the game developers.

As such, please be aware the Community Team won't be able to reply in every thread you open. Not replying doesn't mean we haven't forwarded your bug report to the team. You should expect the community team to interact in your threads especially while trying to gather additional information regarding the bugs you reported.

For any other enquiry that is not related to bugs, the Customer Support team is available on the web portal ... Read more

Additional Bug Tracking in Player Support Forum

Post
    Ubi-Alien on Support Forums - Thread - Direct
Hello everyone,

Due to the global COVID-19 situation and the cautionary measures taken to protect ourselves, the Community Team will temporarily help out in the Player Support area of the forums, specifically to track bugs you are raising. It's part of our continued effort to further speed-up the investigation process with the game developers.

As such, please be aware the Community Team won't be able to reply in every thread you open. Not replying doesn't mean we haven't forwarded your bug report to the team. You should expect the community team to interact in your threads especially while trying to gather additional information regarding the bugs you reported.

For any other enquiry that is not related to bugs, the Customer Support team is available on the web portal ... Read more

Additional Bug Tracking in Player Support Forum

Post
    Ubi-Alien on Support Forums - Thread - Direct
Hello everyone,

Due to the global COVID-19 situation and the cautionary measures taken to protect ourselves, the Community Team will temporarily help out in the Player Support area of the forums, specifically to track bugs you are raising. It's part of our continued effort to further speed-up the investigation process with the game developers.

As such, please be aware the Community Team won't be able to reply in every thread you open. Not replying doesn't mean we haven't forwarded your bug report to the team. You should expect the community team to interact in your threads especially while trying to gather additional information regarding the bugs you reported.

For any other enquiry that is not related to bugs, the Customer Support team is available on the web portal ... Read more

23 Mar

Why is 95% of targeted loot purple in challenging?

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Hey everyone,

Purple loot should not drop from NPCs at Challenging or higher difficulties. If you're experiencing any NPC loot drops that are purple, please report them to us with screenshots/videos. I can see already you did here, so keep doing this so that we can forward this to the devs.

Containers in the open world and in mission can drop purple loot quality, as the containers do not check the difficulty and are also more of a bonus.
While we can look to make changes in the future for this, we don't want it to be the best way to farm loot by identifying which missions have the most containers.

Why is 95% of targeted loot purple in challenging?

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Originally Posted by Ferlyyy
How about you forward it, a dev loads up the game and plays it for like 5 minutes? Is that really too much to ask? I 'd be willing to chip in and send them a copy if they don't own it.

And please, do not change containers in the open world. All this leads to is people just going out of their way not playing the game and just opening crates and containers on higher difficulties. Leave them as is as a bonus.
That's exactly what we do indeed when we ask you to provide videos/screenshots of the issue, with the right context.

So, if you show us "I beat this boss in this mission, Heroic difficulty and he dropped a purple", we take the exa... Read more

21 Mar

Global Maintenance - Multiple Games - 20th March 1PM EST / 6PM CET

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We are performing a 30 minutes global maintenance for multiple games on all platform at 6 PM CET/1 PM EST/10 AM PDT.

As such, The Division will be affected accordingly. More details ... Read more

18 Mar

[COMPLETED] Maintenance - March 17th, 2020

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Update: We've identified and fixed the issues regarding Delta error messages on Stadia. Thank you for your patience.

16 Mar

[RESOLVED] Connectivity error messages after the maintenance

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Update: We're performing a 15 minutes maintenance at 15:15 CET / 7:15 AM PDT / 10:15 AM EDT to implement a fix for the connection issues. Thank you for your understanding, Agents.

[RESOLVED] Connectivity error messages after the maintenance

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Hello everyone,

We're seeing some players having difficulties logging in the game on all platforms after today's maintenance and our team is investigating.

We'll provide you with more updates as soon as possible.

Thank you for your patience.

13 Mar

[COMPLETED] Maintenance - March 10th, 2020

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Update: Maintenance has been completed and servers are coming back up. Thank you for your patience, Agents!

[COMPLETED] Maintenance - March 10th, 2020

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Update: We're deploying an additional fix during the maintenance - Fixed an issue causing the Restorer Hive to not heal for every charge consumed.

[COMPLETED] Maintenance - March 10th, 2020

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Greetings Agents,

The servers will shut down for maintenance on Tuesday, March 10th at 09:30 AM CET / 03:30 AM EST / 00:30 AM PST.

Estimated downtime is approximately 3 hours.

You can find the maintenance notes below:

  • Fixed an issue with new gear set blueprints not being granted as control point rewards.
  • Fixed an issue causing the Restorer Hive to not heal for every charge consumed.

These fixes are part of the ongoing efforts to fix bugs discovered since the launch of Warlords of New York and we are working on further changes/fixes that require additional time and will be deployed once ready.

Please follow this thread for any updates as the maintenance progresses.

Thank you for your patience,

/The Division Team

12 Mar

Control Points and Seasonal Manhunt resets

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Agents,

as we talked about these topics yesterday on State of the Game #151, we wanted to also update you on the forums about Control Points and the Seasonal Manhunt and how these features interact with the Global Difficulty change. We previously stated that the Control Points should reset when changing the Global Difficulty and this will be our intent moving forward.

Currently, Control Points don�t get taken over unless an Invasion is happening, or a Manhunt Target takes over a zone. In an upcoming patch, you will be able to reset Control Points whe... Read more

10 Mar

Warlords Of New York - Title Update 8 Survey

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Hello Agents,

Warlords of New York launched last week and we're extremely happy to see you all in New York!

We're monitoring discussions across multiple social media channels and we thank you for all the feedback you shared! We'd like to learn more about your experiences so far and we'd appreciate it if you took 5 minutes to fill in this survey: https://ubi.li/mvIGs

Thank you for your time!

/The Division Team

09 Mar

The clusters are inconsistent af... Please fix the seeker mine cluster.

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Hello,
Would it be possible for you to share a video of this?
Thank you!

[COMPLETED] Maintenance - March 6th, 2020

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Update: We've adjusted the vendor quality during Friday's maintenance. Due to an internal communication error, this did not make it into the maintenance notes. We apologize for the oversight. While Vendors will have valuable items from time to time, we don't believe that they should regularly have the best loot in the game available.

[COMPLETED] Maintenance - March 6th, 2020

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Update: we've completed the maintenance earlier than expected! Servers are coming back online, thank you for your patience.