WizardsAlan

I don't know specific dates yet, but we plan to send this out later in January to include stats from the full ELD play period.

@Illusions_Donate_GG#42182:

@WizardsAlan:

Remove anything related to MTG Arena from your hosts file (C:\Windows\System32\Drivers\etc\hosts). If you previously added something to that file to work around problems in the past, that change will break your connection to our servers now. We do not recommend hosts file modifications for MTG Arena due to problems like this.

I show a line that says " 40.84.40.16 client.arenagame-a.east.magic-the-gathering-arena.com " however if I delete it it says access denied when trying to save it. How can I work around this? Sorry not the most techy.

You'll need to run whatever program you're using to edit the file as an administrator.

For example:

1. Right-click notepad.exe
2. Run as administrator
3. Click File
4. Click Open
5. Open the hosts file (you'll have to look at all fil...

Remove anything related to MTG Arena from your hosts file (C:\Windows\System32\Drivers\etc\hosts). If you previously added something to that file to work around problems in the past, that change will break your connection to our servers now. We do not recommend hosts file modifications for MTG Arena due to problems like this.

Only certain daily wins (like the 5th, 7th, and so on - see this page for full details) give out individual cards. If you think you're missing cards for those wins, please submit a ticket here with details of what you're se...

You need a special client to play in Early Access events - you should have received an email with instructions from someone at WotC with a download link for it.

Please add a screenshot if you see this again. From your description, it sounds like you may not have had 8 or more loyalty on Nicol Bolas at the time - it has to have at least 8 loyalty to activate that ability.

It's not a bug. We change the cards new accounts get from time to time. If you've been playing awhile, you'll have cards your friend didn't get and vice versa. You can use wildcards to get the Gift Pack 2018 cards if you'd like.

Please try changing the format as mentioned in this post.

Developers are looking into a fix for this issue. So far, it appears to be impacting specifically Turkish language users, and several have found that switching their Windows language to English allowed them to work around this problem in the meantime. (One person mentioned they switched to English, downloaded all game assets, then switched back to Turkish and could keep playing without issue.)

@NachoNinjaGnome#03243:

It works? I tried it with my brother and couldn't get it to go. And yes, we made sure everything was entered in a case-sensitive format. In fact, we were on the phone with each other and tried all caps and no caps as well.

You have to match the display name case *exactly*.

Makes sure you and your opponent are entering case-sensitive names. If your opponent starts your display name with 'boon' instead of 'Boon', the challenge will fail and leave you waiting on that screen.

@Kobalt_fr:

@WizardsAlan:

Thanks - we're aware this is too easy to misclick currently. You can request a refund here.

Is there a means to be refunded the lost 4000 gold ? I know it seems pointless but it's a lot when you get started.

Yes, contact us here and we can help with a refund.

Some Gideon decks were printed with Jace deck codes. Since those are limited to one-per-account, you'll get a failure when trying to use it. Please contact us here, and we'll help get the Gideon deck onto your account.

This is usually caused by software called Killer Network Manager. It comes by default on some Alienware machines. Fully removing it will resolve the issue, and Killer Networking support may have other ideas as well if you prefer to keep it installed: https://www.killernetworking.com/killersupport/contact

If you don't see Killer services running in Task Manager, contact us ...

The Vault only displays once you've filled it and are ready to open it.

You can request a refund here.

Thanks - we're aware this is too easy to misclick currently. You can request a refund here.

Our customer service team can help with this - please submit a request here. We've sent feedback to the design team that these are a little too easy to accidentally purchase.

Please submit a request here and include details about which account is having this issue, what rewards you were expecting, and what rewards you saw and/or received.

@InSiderPT#82311:

in my case i dont have the mastery tree in my game :/ what i can do?

If you don't have the mastery tree, it means you already completed the new player experience, perhaps before the tree was introduced. In that case, you would already have most of the items given out by the tree. You can use code StarterStyles to get a few items like a sleeve that were added by the mastery tree.

The only way to experience the tree itself if you missed it would be to create a new account.

We are aware of a bug causing the behavior mentioned in this thread. So far logging out and back has been a good workaround for the players I've worked with, but I'm interested to hear if that doesn't work for anyone.