ZOS_GinaBruno

The PTS is re-opening momentarily.

Could you all please try logging in now? This specific issue should be resolved.

Inari Telvanni;c-8090229

ZOS_GinaBruno;c-8089865

ApoAlaia;c-8089849

ZOS_GinaBruno;c-8089832

CheeseTuber;c-8089819

Soooo ..... Does this mean it also affects EU players who logged into PTS and thus flagged by the system? This means any people who logged into PTS can be locked out? Or does it mean only for those who logged into the PTS AND NA live server? EDIT: Nevermind. Got confirmation from a friend who got his account locked and got the email even though he only logged into PTS and not NA .... RIP you poor buggers. I hope you guys get a decent compensation out of this ... All those style pages and tickets lost.

PC EU players should not be affected. Also for any PC NA players that hopped over to PC EU during the downtime, your progress on EU will remain and won't be rolled back.

Hi Gina, Thank you for the update, however PC/EU players are most definitely affected if they logged in on the PTS yeste...

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Hi everyone, We’d like to start off by saying we know this situation is upsetting and we recognize many of you are angry. To say we’re disappointed this happened is an understatement and we empathize with those that are still locked out of their accounts. Just know we are working around the clock on this and will share more information about what happened and what we plan to do to make things right later this week. Today, the first priority is getting the PTS back online which should be finished in the next few hours. We will then focus on going through all the affected accounts to get everyone their accounts back as quickly as possible. We also want to clarify that any ill-gotten gains from this issue, such as items and all currency that may have been distributed, will be removed from the economy. Thanks for sticking with us and we’ll let you know when the PTS is back online.

Ezhh;c-8089869

ZOS_GinaBruno;c-8089832

PC EU players should not be affected. Also for any PC NA players that hopped over to PC EU during the downtime, your progress on EU will remain and won't be rolled back.

Can we please get some more clarification? I'm an affected EU player. Logged NA just to get the daily reward, saw the issue and immediately ticketed it. I then moved back to EU and spent the night playing with some friends. Will what I did on EU be safe or rolled back? Also there are events running at the moment. Being locked out of an account right now is a huge a loss. It's already necessary to buy 5 parts toward the anniversary horse mount achievement with event tickets. If people are unable to log in for the next 2 or 3 days, due to loss of event vouchers too, that is losing us 4 to 6 parts of the mount. It's also going to mean losing all the bonus endeavors from the thieves guild event. Is anything going to be done to help those effe...

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ApoAlaia;c-8089849

ZOS_GinaBruno;c-8089832

CheeseTuber;c-8089819

Soooo ..... Does this mean it also affects EU players who logged into PTS and thus flagged by the system? This means any people who logged into PTS can be locked out? Or does it mean only for those who logged into the PTS AND NA live server? EDIT: Nevermind. Got confirmation from a friend who got his account locked and got the email even though he only logged into PTS and not NA .... RIP you poor buggers. I hope you guys get a decent compensation out of this ... All those style pages and tickets lost.

PC EU players should not be affected. Also for any PC NA players that hopped over to PC EU during the downtime, your progress on EU will remain and won't be rolled back.

Hi Gina, Thank you for the update, however PC/EU players are most definitely affected if they logged in on the PTS yesterday. A couple of members of our guild that jumped on the PTS to have ...

Read more

CheeseTuber;c-8089819

Soooo ..... Does this mean it also affects EU players who logged into PTS and thus flagged by the system? This means any people who logged into PTS can be locked out? Or does it mean only for those who logged into the PTS AND NA live server? EDIT: Nevermind. Got confirmation from a friend who got his account locked and got the email even though he only logged into PTS and not NA .... RIP you poor buggers. I hope you guys get a decent compensation out of this ... All those style pages and tickets lost.

PC EU players should not be affected. Also for any PC NA players that hopped over to PC EU during the downtime, your progress on EU will remain and won't be rolled back.

Hi everyone, Thanks for your patience while we investigated the issues affecting PC NA and the PTS. As some of you discovered, we ran into a problem where character saves on the PTS were affecting PC NA, and we locked both PTS and PC NA immediately. We have temporarily locked the affected accounts until we can restore them to a good state and will be notifying those players via email, and will be rolling back progress on PC NA from those accounts to April 15th at 9:30am EDT. This will take several days to complete and we will alert any affected players when their account is accessible again. To be clear, the rollback will primarily affect accounts that logged onto the PTS after maintenance on April 15th. Please note if your account is affected, when you attempt to log into your account on any realm you will see a message saying your account was suspended/banned. Rest assured this is not the case and it is simply how our system identifies locked accounts. The current plan is to br... Read more

Just checking in to let everyone know investigations are continuing, and both PC NA and PTS will remain under maintenance until further notice. We'll provide another update in an hour or two regardless of the status.

kyle.wilson;c-8089270

ZOS_GinaBruno;c-8089194

Hi all, no update as of yet. We'll continue to check back in periodically.

Can the mods keep the dev thread about the server being brought down updated for status, and not just dev comments buried inside other threads. @ZOS_Kevin

Yes it's right here: https://forums.elderscrollsonline.com/en/discussion/656543/temporarily-taking-down-the-pts-the-pc-na-live-server#latest

Hi everyone, just wanted to let you know investigations are ongoing. To set expectations as we head into the evening, we're looking at several hours of downtime. We'll let you know when we have an update to share.

Hi all, no update as of yet. We'll continue to check back in periodically.

Everyone, just popping in to let you know we are working on things and will update as soon as we can.

In an effort to reduce the amount of stickies in this forum section, below you'll find the links to all the official feedback threads and bug report threads that the team will be keeping an eye on: FEEDBACK THREADS

West Weald
...

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Go go go! https://forums.elderscrollsonline.com/en/discussion/656454/pts-patch-notes-v10-0-0/

Just to confirm, this is intended! Have fun with your pocket picking. Just keep it in-game ;)

Welcome to The Elder Scrolls Online v10.0.0 and our latest Chapter: Gold Road! Investigate the return of Ithelia, a Daedric Prince never seen before in the Elder Scrolls series. Uncover the schemes of her most devoted followers and protect Tamriel from the chaos of unbridled change. Venture into the West Weald, home to the wealthy Colovian Imperials and the city of Skingrad. Encounter a bountiful region first seen in The Elder Scrolls IV: Oblivion, now beset by Daedric incursions and the encroaching jungles of Valenwood. Or you can play with the nature of magic itself with Scribing, an all-new game system unique to Gold Road. Collect and customize skills to tailor your builds, granting you the power and freedom to truly play your way. There’s a variety of new things to collect including new item sets, Mythic items, mounts, pets, even 22 new Skill Styles which are new color variations... Read more

Just to follow up here, the hotfix was deployed this morning and the issue should now be resolved.

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