ZOS_GinaBruno

We just took PC NA offline so we can properly investigate these reports. We'll keep you all posted on the status.

We had to bring PC NA offline to investigate an issue that surfaced and are working on getting messaging posted.

Everyone, we need to take PC NA offline to investigate an issue that just surfaced. Please stand by for further updates.

PC NA is opening now and all previously locked accounts are now available. Please let us know if you run into any unexpected issues with your accounts, otherwise we will follow up as we approach the next update on May 6.

Hi all, just to give you a quick update, maintenance is going well and we expect to open soon. We'll post here once the servers are open and accounts have been unlocked. Thanks!

Hi everyone, Now that all scheduled maintenance has concluded on the PC, PTS and console megaservers, we’d like to outline next steps and what to expect in the coming days:

• Tomorrow, April 25 beginning at 6am EDT, we’ll be taking the PC NA megaserver offline for maintenance. During this time, we’ll be restoring affected PC NA accounts back to their state from Monday, April 15 at 9:30am EDT.
• Once PC NA maintenance concludes by 2pm EDT, anyone currently with a locked account due to the PTS issue last week, on any server, will once again have access to their accounts. You will also receive an email once your account is unlocked.
• Affected console players will have the items outlined in
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The Elder Scrolls Online v1.35.2.0 contains a number of crash fixes – including a memory leak and freeze during character selection – additional fixes for missing Guild History items and the removal of some stray Witches Festival decorations (sorry to those who like to celebrate year-round). The size of this patch is approximately 1.71GB for Xbox One and 1.46GB for Xbox Series X. [img alt="Fixes & Improvements, Base Game"]https://esossl-a.akamaihd.net/uploads/patch_notes/patch_notes_headers/en/fixes_&_improvements_base_game.jpg[/img] [img alt="Events & Celebrations"]https://esossl-a.akam... Read more

The Elder Scrolls Online v2.57 (PS4) / v1.39 (PS5) contains a number of crash fixes – including a memory leak and freeze during character selection – additional fixes for missing Guild History items and the removal of some stray Witches Festival decorations (sorry to those who like to celebrate year-round). The size of this patch is approximately 1.14GB for PS4 and 619MB for PS5. [img alt="Fixes & Improvements, Base Game"]https://esossl-a.akamaihd.net/uploads/patch_notes/patch_notes_headers/en/fixes_&_improvements_base_game.jpg[/img] [img alt="Events & Celebrations"]https://esossl-a.aka... Read more

Arizona_Steve;c-8097191

Is it just me or is there no fix for the crashing outside of Skingrad that is affecting many players?

Just double checked and yes, this should be fixed. Will add it to the notes now.

CameraBeardThePirate;c-8097163

Any ETA on the notes? @ZOS_GinaBruno No worries if it's taking longer than expected, but would appreciate an update.

Maintenance is indeed taking longer than expected and we'll have an update on that shortly. In the meantime, we can go ahead and publish the PTS notes so you all have something to read.

Hello everyone, We completed the scheduled PC maintenance earlier today but maintenance on the PTS is ongoing. Additionally, we are continuing to perform extensive testing to ensure everything is correct once we perform the necessary rollbacks. Due to all this, in addition to already having console maintenance scheduled on Wednesday, currently the earliest we’ll be able to schedule the needed maintenance on PC NA for the rollbacks and to unlock accounts is Thursday this week. We’ll keep you posted as soon as we know the exact date and time. In the meantime, given the length of time these accounts have been locked, we will also plan on granting the Cumberland Anniversary Attire costume to affected accounts, currently on day 21 in this month’s daily login rewards.

The Elder Scrolls online v10.0.1 has a number of fixes for Scribing skills and quests, content in West Weald, some adjustments to new item sets and Lucent Citadel (yes, we’re making Hard Mode harder) and more. The size of this patch is approximately 5.28GB. [img alt="Table of Contents"]https://esossl-a.akamaihd.net/uploads/patch_notes/patch_notes_headers/en/table_of_contents.png[/img] [list]

New Features / Updates / Big Changes

• Event Testing: Zeal of Zenithar

Template Updates

Combat & Gameplay

• Combat & Abilities
• Itemization & Item Sets
• Scribing

Fixes & Improvements

• Chapters & DLCs
• Base Game

The Elder Scrolls Online v9.3.8 contains a couple crash fixes, additional fixes for missing Guild History items and the removal of some stray Witches Festival decorations (sorry to those who like to celebrate year-round). The size of this patch is approximately 274MB. [img alt="Fixes & Improvements, Base Game"]https://esossl-a.akamaihd.net/uploads/patch_notes/patch_notes_headers/en/fixes_&_improvements_base_game.jpg[/img] [img alt="Events & Celebrations"]https://esossl-a.akamaihd.net/uploads/patch_notes/patch_notes_headers/en/events-and-celebrations.png[/img] General

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TheDarkRuler;c-8094712

Luminous Citadel has a large amount of particle FX effects. It is fine at first but once the bright crystal minions appeared in the mid, at least a few players in my group had heavily motion sickness and aching eyes when watching the effects.

Which encounter or monster caused this? Feel free to post a screenshot or video if you have one handy.

Hi everyone, As we head towards the weekend, we’d like to give you an update on where we stand with unlocking the remaining accounts. Work is still ongoing for any necessary data restoration and ensuring we remove all items and currency that may have made their way from the PTS to the PC NA server. This is a long and complicated process, and we want to ensure we get it right before moving onto the next step of unlocking these accounts. On Monday, April 22, we have patches scheduled for both PTS and PC NA/EU. Once those maintenances are complete, we will discuss the best and soonest time to schedule the downtime needed on PC NA to perform the actual rollbacks and subsequently, unlock all remaining accounts. We’ll let you know as soon as possible when plans are solidified but expect it to occur early next week. Additionally, the items we plan to grant to these accounts will be delivered at a later date, which we’ll announce as soon as we know. Once again, thank you for your ongoing p... Read more

Thanks for the info, everyone. Just confirming we've seen these reports and are on it.

As mentioned in our post yesterday, we plan to provide some additional in-game items for those that had their accounts locked due to this issue. This is in addition to the Anniversary Jubilee extension for all PC players until April 25 at 9:59am EDT, and the 200 Seals of Endeavor for PC NA players that were affected from the sudden downtime Monday evening. The items we plan to grant to the accounts that were locked are as follows:

• 16,000 Seals of Endeavor
• 5x Glorious Anniversary Jubilee Gift Boxes
• Trueflame Replica Style Page
• Staff of Worms Replica Style...

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Just want to make sure this line was seen:

We are also discussing some additional in-game items we’d like to send to those that have their accounts locked, which we will share very soon.

The game code and event extension is not the only thing we plan to do to make things right for those with locked accounts. We hope to share these details in the next day or so.

Good morning everyone, As promised, we’d like to share an update to the PC NA server downtime we had Monday night. First, to acknowledge that many of you lost playtime in the middle of an event, we will extend the Anniversary Jubilee event by two days on PC NA and EU to allow you a little extra time to obtain any items or event tickets. This puts the new end date for PC realms on April 25 at 9:59am EDT. Additionally, all PC NA players will be granted an extra 200 Seals of Endeavor. For those who are still blocked from logging in, we are continuing to work on resolving the locked accounts and a small number of accounts will be unlocked later today. To set expectations, unlocking the remaining accounts and performing the necessary rollbacks will require server downtime and at that point, all remaining accounts will be unlocked at the same time. The soonest this will occur is by the end of the week but we will keep you posted on the timeline. To that end, for anyone whose ac... Read more

Just wanted to let everyone know as of 5:10pm EDT, the PTS is back online. We are continuing to work on all affected accounts that are currently locked or need to be rolled back, and we will provide the next update in the morning (eastern time). Thanks for the ongoing patience and understanding while we work through this issue.