ZOS_GinaBruno

Ephemeraldeception;c-8237585

I really wonder what service monitoring Zos has in place. End users always seem to detect issues on all layers long before the service owner does and they can never tell if its isolated, fully down or otherwise. Their customers are the monitoring solution, no wonder their terms and conditions are so poor. At least its consistent with the poor level of service.

We have a ton of internal monitoring and the teams - including a NOC - who investigate these issues aren't always the same ones that put up forum messaging. Thank you.

Just confirming we are also looking into potential issues that may be affecting PC EU as well - thanks all!

gamerguy757;c-8237536

ZOS_GinaBruno;c-8237530

Hi everyone, just wanted to confirm the team is investigating these issues which appear to be affecting all NA servers. Thanks!

Do y’all sleep?!?

Sometimes ;) Seriously though, we have alerts that occur for issues like this along with on-call teams that handle the investigations/resolutions. These folks had already been investigating for a bit - I just happen to be up because my dog needed to go out and I saw there was some action happening.

Hi everyone, just wanted to confirm the team is investigating these issues which appear to be affecting all NA servers. Thanks!

Hey all, just a heads up we are currently troubleshooting a few tech issues (seems to be the theme of the week, eh?). We'll be live as soon as we can but please expect a slight delay!

Thanks again for everyone's continued patience! As mentioned above, PC NA and EU are back online; please submit a ticket with Customer Support if you notice any issues with your character. Additionally, the ESO account page is also back online. We are currently focusing on getting console realms tested and expect both Xbox and PlayStation servers to be back online later today. We'll keep you posted on status and will provide an ETA when we can.

A bit more of a substantial update this time! We are making solid progress, though there is still a great deal of work to be done. We are anticipating work continuing through the night to get all Live realms tested and ready to be brought back online. With that said, we are currently targeting opening PC NA and EU servers around 10am EST/3pm GMT on Friday, December 13 and will update on the status of console realms shortly after. The PTS will remain offline through the weekend with plans to bring it back online early next week. We'll provide the latest status of everything in the morning (EST). The ongoing patience from everyone has been greatly appreciated.

Update: We are still hard at work trying to get all live realms back up and running as soon as possible, and are making good progress on PC NA. The current plan is to open realms by platform (NA and EU together) as they come back online; the current order is not known but we will keep you posted. Thanks for your continued patience and we'll check back in with everyone in a couple hours.

Just to give everyone an update, some power has been restored to a number of critical pieces in the datacenter, but there is still a lot of work to be done. We'll plan to provide another update in a couple hours.

While we continue to investigate, we want to let you know this outage is going to take a significant amount of time to recover from. At this time, we are estimating it could be at least 12 hours until we're up and running, however there's a chance it could take longer. The extent of this outage is unprecedented for ESO, and we will need to take time to ensure all realms come back online safely and efficiently. We’ll continue to provide updates in this thread as we have information to share and appreciate your patience.

Just a heads up that we'll be posting updates as we receive them in this thread: https://forums.elderscrollsonline.com/en/discussion/670288/eso-na-eu-megaservers-offline-dec-12

Thanks all, we're on it and will give you an update as soon as we can.

Hi everyone, Please note we have just locked the in-game Crown Store on all realms while we investigate an issue, and we'll let you know when the store will be back online. Thank you!

Thanks all, just want to confirm this is a bug and Heavy Crates will be included in this passive in a future patch.

Cellithor;c-8233838

Do we know when the letter is supposed to come out?

Matt's letter to the community will be published next Tuesday, December 17.

It warms our hearts to see this stream be anticipated and enjoyed so much! We're going to see what we can do to make it happen before the end of the year :smile:

This is the official discussion thread for the December 2024 Survival Guide. We’re giving 2024 a proper send-off with a jam-packed month of events, promotions, and rewards all coming to The Elder Scrolls Online this December!

Thanks for the reports, everyone! Much like a freshly-baked cake, we're digging into this.

Thanks everyone, just confirming we're aware and looking into things.

Thanks @Grumpycrawler, we're looking into this and the change is not intentional.