Greetings!
During our weekly maintenance on the 9.2.5 PTR Realms we encountered an issue that will require a new build to resolve. We currently estimate that PTR realms will remain offline until we can deploy that build, which we hope to have ready by early next week.
Apologies for any inconvenience!
We believe we’ve found a fix for this. We just deployed a new client build for download, and are restart the PTR realms to pickup a server code fix as well. If you were disconnecting on the PTR over the last few days, give it a try later today and let us know if things are more stable. Thanks!
Apologies, the 9.2 PTR realms are offline at the moment while we deploy the latest PTR build. We hope to have them up later today, in the next few hours.
Hello!
While updating our PTR realms to patch 9.2, we ran into a few technical issues that are preventing us from marking realms live to testers. PTR Realms will remain offline in maintenance mode tonight, and we hope to be able to bring them up to players tomorrow morning (US Pacific Time) once we get a fix deployed.
Sorry for the short notice! We’ll get you in there as soon as we can.
If you log out of the PTR and update your PTR game client to 38524 it should resolve the mount disconnect issue. Apologies again!
We’re aware of frequent disconnects when mounting up in this latest PTR build, and will fix as soon as we can. Apologies for the inconvenience.
Beta and PTR are now restarting to clear this issue up. Should be back up in 15 minutes or less.
Logging in before the test is ideal. We want people online, ready to start the expansion launch quests at 11 am (2pm eastern).
Sorry for the Friday build!
If you were only seeing the “Torghast” Beta Realm, can you please retest? We just made another change that should allow you to see all 3. Apologies for the inconvenience.
We’ve identified the source of the problem and are implementing a fix now. We’ll bring the Beta realms back online shortly. Thanks for being patient.
We’re definitely aware of this and are actively investigating into the cause. Will get it fixed as soon as we possibly can.
Just wanted to confirm that this is not intended, all Beta testers should have access to all the Beta realms.
We have been investigating into this and believe we have found the root cause. If you have Beta access and were only able to see the Torghast Realm, you should be able to see all 3 realms now.
Apologies for the inconvenience.
Sorry about that. 36037 should now allow logins (and if you were running the old build, it’s safe to log out, update, and log back in).
Apologies for the inconvenience. Have a good weekend!
Fixed all the characters above.
Alright, all of the characters listed above should be clear of the visual effect. Like I posted above, it might happen again, but it should only last for 60 seconds (which is a band-aid fix while we work on the core bug).
Thanks all!
This is a high priority bug that we’ve been trying to fix for quite a while. It’s still occurring, but we’ve made some tweaks to make it less disruptive to your testing while we figure out a true, permanent fix: going forward if it gets stuck on your character now, it should fade after 60 seconds.
However, if you already had it stuck on your character, it likely won’t be retroactively removed by this fix, since the hidden aura is already applied to your character. Queuing for arenas can remove it, since that forces some aura refreshes.
Alternatively, because I know this visual effect is obnoxious and distracting, I can try to remove it manually myself, but I make no guarantees about it. If you want me to try, you can post the following information here and I’ll try to handle it over the next day or so.
Character Name:
Beta Realm Name:
Apologies, meant to post a reply but got sidetracked! Busy day.
We deployed a new client build, 35707, to PTR and Beta that has resolved this particular client crash. There’s still a few other crashes that you might run into, so please keep leaving comments in the crash reporter if you encounter them.
Thanks for testing!
Just wanted to say this is definitely on our radar and we’re working to resolve this as soon as we can.
We’re restarting PTR and Beta servers in order to pickup some fixes, hopefully resolving this issue. If you were having problems earlier today, try testing again after the realms come back online. Thanks!
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