Game seems worse after hotfix. I run both ios and android and even my android is running choppy in pvp and freezing now.
If you don't mind doing so, would you please direct message me details regarding the Android device in question and what exact behavior you are experiencing in-game? Thank you!
Updated OS, updated game, same issue with bluestacks, doesnt work with mobile network too.
How long have you tried leaving the game on this screen? We have some logic that runs here that may take upwards of a few minutes under certain circumstances. If you haven't already tried letting it sit on this screen, please do so and LMK if you are able to move past this screen. If this is indeed the specific issue you are experiencing, we're working on some tech improvements around this. Separately, do you, by chance happen to know your ally code? If so, assuming you feel comfortable doing so, please direct message it to me. :-)
How can I get my Ally Code? I can't login to the game. Or is the code the same when logging in as a guest on ANDROID.
No worries. I was more-so checking in-case you had your Ally Code already written down or knew it off-hand. Unfortunately, there is not a good way to retrieve your Ally Code if you are unable to sign-in. We're investigating, but no update so far. We haven't been able to reproduce this issue. Are you able to try a different device or a Desktop emulator like BlueStacks?
Yup. No change. White box swirly loading circle at top never gets past it.
If you feel comfortable doing so, would you please dm your ally code to me?
We are actively working on investigating and addressing this issue.
the security error is gone, thanks
Awesome. Thanks for confirming!
This should now be resolved. Please let us know if you are still seeing this messaging.
We are currently investigating reports of performance degradation specifically on the Samsung Galaxy S7 and S8 devices. If you feel comfortable doing so, would you please direct message your ally code to me? I'd love to look at some additional diagnostic information to help better track down this issue.
Have messaged you, same situation. Thanks :)
Added you to the list for manual fix. You should get the feat added soon. :-)
We're actively investigating this. If you feel comfortable doing so, please direct message your ally code to me. This information will help us further investigate.
We're looking into this. Unfortunately, it appears to be somewhat inconsistent. Players have reported both good and bad performance across the same device models. We're also seeing inconsistent behavior in-Studio. We're in data gathering mode at the moment. As such, if anyone is experiencing a marked decrease in perceived in-game performance after the TU16 client update, I would hugely appreciate if you could dm me your device model and exactly what behavior you are experiencing (e.g., "hitching in squad arena where there was none before," etc.) Thank you!
I'm going to post a survey on 60fps soon and would love to have your feedback. There are some definite pros/cons around 60fps support, but I'm interested to learn more about Player interest around supporting 60fps.
Thanks everyone for the ping. /u/Sinari_VF dm'd me. Will investigate this matter soon and see what options we have to address.
Is there a phone number to contact customer support that works or a way to get them to call you since comprehension over email seems to be failing?
If you feel comfortable doing so, please DM your ally code to me and I can help escalate on Monday morning.
Are you still experiencing this error?
Please submit a ticket to customer service. Someone should be able to manually unlink your account via an internal tool.
Hotfix worked. Woke up this morning and was able to get in on both devices.
Seriously, thanks for the quick weekend fix. I really wasn't expecting a response that fast.
Woot! Happy to hear that the hotfix worked for you. Thanks so much for confirming! :-)
Thanks to everyone who provided information regarding this issue. We investigated and have a potential fix. We're working right now to deploy a hotfix to address this issue.
Hotfix should be fully rolled out by 12:01 AM PT on 6/23. If anyone is still hitting Error Code 3.0 issues on sign-in after that time, please direct message me.
Thanks to everyone who provided information regarding this issue. We investigated and have a potential fix. We're working right now to deploy a hotfix to address this issue.
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