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If you feel comfortable doing so, please direct message your ally code to me and I can look into this further.
If you feel comfortable doing so, please direct message your ally code to me and I can look into this further.
If you feel comfortable doing so, please direct message your ally code to me and I can look into this further.
This issue should now be resolved as of the latest BlueStacks update (version 4.90.0.2809). Thanks so much for reporting this issue!
Thank you very much for your reply. I was able to download the new update from the Google Play Store.
Awesome! Thanks for the update. :-)
Apologies for the inconvenience here. This should be resolved now. As time allows, would you please attempt to install via the Google Play Store again?
Thanks for flagging this. We're looking into this right now.
I'm getting the following issues since updating to the new version. I can select my arena battles but then it doesn't load in as the above shows. Happened twice so I've lost out on 2 attempts
Whoa. This is a weird one. If you feel comfortable doing so, would you please dm your ally code to me? I would like to look at your client logs to see if you are hitting any unexpected errors.
It worked after about 10mins I thought it was other update (stopping androids)
Forgot about these types of updates
Awesome! Thanks for the update! Glad to hear you're back in. :-)
Was this the update that was cutting off the old devices?
If your device was not on the list, you will still be supported. The unsupported device list is actually applied via the Google Play Store itself. As such, if your device was marked as unsupported, you would have been unable to download the new Title Update.
Sent
Thanks for the quick reply. We took a look at your logs and are not seeing anything out of the ordinary for a Title Update. That said, when we release Title Updates we do wipe some local cache data for the old client; e.g., asset downloads for the old client that aren't compatible with the new client. On some phones, this wipe may take a while. Could you please try waiting at the splash screen (pictured) for a few minutes? Note that this wipe only occurs once per Title Update and once you get past the splash screen, you should not experience this issue until the next Title Update rolls around.
If you feel comfortable doing so, please DM me your ally code.
I appreciate ya. :) Sent you some relevant details. Thank you for taking the time to reach out to me.
Awesome, thanks! I'll dig into this Monday morning and let you know what I find out. :-)
Hey, there! Technical friend here. If you feel comfortable doing so, please dm me your ally code so that we can investigate further and see if this is a known issue.
Hey there, fellow Android friends! I'm a SWGoH developer on the Engineering side of things (not sure how to get the "dev flair") and want to help chime in here to assuage any concerns regarding Android device support.
Whenever a mobile developer needs to stop supporting any Android devices, they have to specifically mark each device as unsupported. We don't apply a global rule against, say, a certain firmware version. As such, if the device you are using is NOT on the list that cg_sbcrumb posted on the forums, you will still be rocking, rolling, and ready for our upcoming title update!