10 days ago - FatsharkJulia - Direct link

We are looking in to this, and are working actively with our hardware partners to identify and solve the underlying issues.

However, it’s worth keeping in mind some of these crashes may be the result of localised driver-related issues and the like.

More information in the articles linked below. Please be aware this may reduce the rate at which you experience GPU-related crashes, but may not eliminate them at this time - please remember, we are looking in to it!:

[PC] How to Resolve GPU Crashes in Darktide

[PC] How to Resolve Crashes in Darktide

Existing reports (once we have confirmed the crash being reported is the result of a GPU-related error) may be merged here, to help us keep track of the issues being reported.

10 days ago - FatsharkJulia - Direct link

I messed up! Links are now sorted

10 days ago - Satoru - Direct link

Initially looks like a GPU driver issue. Please reinstall the latest Nvidia drivers, but use the “Clean Install” option. Note you must sleect the “Custom install” option first, then at one point it will ask you if you wish to do a clean install fo the previous drivers. If you use the “express install” option, the clean install option doesnt appear

10 days ago - Satoru - Direct link

It looks like youre running driver version 512.95

Can you try upgrading to the latest Nvidia drivers which are 526.98

Thanks

10 days ago - Satoru - Direct link

Can you provide any console log files for games where you crashed? You can find those files by referencing the sticky

https://forums.fatsharkgames.com/t/how-to-provide-a-crash-report-console-log-or-user-settings-config/55163/3

9 days ago - FatsharkJulia - Direct link

Who has been able to solve this by changing or lowering their ‘Video’ options OR lowering their ‘Worker Thread’ count within the launcher’s ‘Settings’ menu?

8 days ago - FatsharkJulia - Direct link

Just attempting to collect some more information for our developers. Could you let us know using the poll below if any of these options have helped in reducing or resolving your crashes?

  • Capping FPS
  • Lowering ‘Worker Thread’ Count
  • Disabling DLSS
  • Lowering Overall Video Quality
  • Changing Window Mode
  • NOPE

0 voters

IMPORTANT! We have released an experimental branch in Steam, which includes:

  • POTENTIAL Backend Error FIX. We understand this hasn’t worked for everybody, and are continuing to investigate
  • Additional logging for internal_error (Error Code: 2007)
  • Additional logging for nonexisting_channel (Error Code: 2001)
  • Additional logging for various GPU-related crashes, AND A POTENTIAL FIX!

Please note that the additional logging supports our investigation and will not necessarily solve the underlying issue for you at this time. We encourage anybody with these issues to use this branch, so we can continue work on addressing these issues as quickly as possible.

PLEASE READ THE INSTRUCTIONS BELOW FULLY! THANK YOU.

  1. Open the Steam client
  2. Right-click Darktide in your Steam library
  3. Select ‘Properties’
  4. Select ‘Betas’
  5. Enter the password cTYPtKTsfMDsLHAV
  6. Select ‘Check Code’
  7. Select the ‘None’ dropdown, and experimental - Experimental Builds should now be within the list
  8. Select experimental - Experimental Builds
  9. Close the pop-up window
  10. A 1.8GB download should now start
  11. Play!
  12. Post here to let us know the outcome

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Thank you! Keen to hear back :slight_smile:

Please include the crash report! Thank you :slight_smile: