[2020] Server problems

Servers should be now all back up to normal. We had some downtime but you have 48 hours for each task.

Guys I fully understand the frustrations here but getting hostile is not going to solve anything.

The developers are working on the issue again and working on a solution. This is an unusually high number of server outings today and not normal at all. Everything is being done to correct it, but please consider its 23:50 Moscow time right now and HQ is hardly full of staff at this time.

Please bare in mind I am bringing you the information given to me as and when we can. I do not decide on who gets what and what can be done about things.

Insults are not helping anyone here. Please look at the time I posted that message. Things were fine at that point in time.

https://warthunder.com/en/news/6835-server-technical-difficulties-23-08-20-en

News post is up, as soon as we have more info we will post it.

We hear them and as I said today has been an unusually high level of downtime. Occasionally we sometimes have about 30-40 mins sometimes due to issues, but today has been a real issue.

HQ are on the matter and when we have something more to share we will.

With that said, throwing hostility at those of us here trying to pass things along as soon as possible is not going to speed that up or resolve the issues better.

Severs should now be restored to fully operational status. We apologize once again and will keep you updated on the situation.

It means that whilst we (International Community Managers) may be awake right now to respond to you guys, most of the staff and developers at HQ are not.

We have no such control over these matters at all and are doing what we can to keep the information flowing as soon as we get it.

Please see my response. The developers are aware of the issue but unfortunatly its not a quick fix and requires more time and attention.

Given the volatility of the servers right now, we must be extreamly careful and this is a matter that needs properly resolving.

As I said, it will be dealt with as soon as viably possible.

This is not what I said. Please read again.

The issues have been resolved.

What I did say was, the sort of questions that are being asked regarding compensation are not something I have any say or control over. We have forwarded the feedback, but as of right now, its now past midnight in Moscow.

Please see my response. I am not someone that can make such decisions and I am passing all the info that I can on to you guys.

Right now its past midnight in Moscow. So there wont be any news on this until the morning.

Severs are back up for now.

Once again, please read what I said as you are massively misunderstanding. We have a 24 hour sever coverage for any issues so that they can be resolved around the clock and they have been.

The servers are now back up and operational already. It does not matter what time they go down, they can be resolved.

What im saying is, regarding the questions being asked about compensation and extension, they require spesific people to answer who are not awake right now as its midnight in Moscow. When they are available and we have something to share, we will.

Dear friends!

Due to server issues occurring on Aug 23rd, all active Premium accounts have been extended by 12 hours.

The time required to complete the current Operation S.U.M.M.E.R. tasks will be also extended by 12 hours. “Mark of distinction 9 for tankers/pilots/sailors” can be achieved up until 23:00 UTC/GMT, Aug 25th.

Therefore, on Aug 25th both Marks of Distinction 9 and 10 will be active.

Thank you for your support!

Assuming you’re on Mari – have escalated this with the team, seems to have been a server crash

Greetings Everyone,

Servers should now be up and running like usual but if you are still experiencing issues, please feel free to let us know.

Thank you for your patience and understanding while we worked on this.