Apex Legends Dev Tracker

You will need to speak to our Terms of Service team @Darkskull649.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click ...

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@Havado 

 

Have you tried changing the language on your console language to English as mentioned above?

 

For this particular issue, deleting and/or redownloading wouldn't have any effect unfortunately. 

Hey folks, this is being investigated and worked on. 

For now as @CCbathwater said the temporary fix is to change your console language to English and should allow you to get in the game. Not an ideal fix I know but a temporary one.

@hepeifengshuai,

Unfortunately not, no. All of the in-game purchases are final, including heirlooms.

Wees aardig voor elkaar | Be kind to each other

Hey @hepeifengshuai,

Unfortunately it isn't possible to refund heirlooms.

Wees aardig voor elkaar | Be kind to each other

Thanks for letting me know it helped @Svrze! 😄 All the best with it. ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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Hey @spark539,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute or ask for more information, then you can always reach out to our terms of service team, and they'll be able to take a...

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Hi @Svrze,

 

Sorry to hear the EA Help site's been acting up for you. Try these categories for now and once in touch with an advisor let them know the issue so they can update the categories on their side to more accurately reflect your issue: 

 

1. Open up an incognito window and without logging in to the site go to ...

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Hey @AKINOGAME,

 

Unfortunately we're not able to look into bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned, you can always reach out to our terms of service team. They can take a look at ...

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The email is a legitimate EA address @sebashooter 

 

Darko

Hey @sebashooter e.ea.com is an official EA address: https://help.ea.com/en/help/faq/phishing-what-it-is-and-how-to-avoid-it/#:~:text=Is%20e.ea.com%20an,....

 

Darko 

Hey @RXZEoctic 

 

Can we try going through the steps mentioned in our post:

 

Breakout Rewards Free Gifts - A Guide to sending gifts in Apex Legends

 

Thanks!

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Hi @Shantanico 

 

Let's try to avoid making certain claims when it's something clearly caused by some kind of error.

 

Please get in touch with EA Help directly via Chat so they can take a look at your account:

 

https://help.ea.com/uk/help-contact-us/?product=ea-account&topic=resecure-hacked-account&category=ma...

 

- Antonio

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Thanks again for the info. We always appreciate it, and our team will look into this. 

You can always report similar profiles directly on the platform or share the link via the EA help website. 

Hey @l1v1o21 

Thanks for the info. For obvious reasons, I had to take down the link, but I will forward the information to the appropriate team.

 

Hey @marriojr43,

 

Unfortunately we're not able to help with bans here on the forums. If you'd like to raise a dispute, then I recommend that you reach out to our terms of service team, as they'll be able to take a look at this for you.

If you suspect that your account's been hacked and its email address changed, then you'll need to...

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Hey @462538790 not got any information we can share but we will pass the feedback on.

 

Darko 

What game is it you are referring to @462538790?

 

Darko

Heya @a1379138!

 

Your end of season ranked badge will reflect the highest rank you've achieved across all platforms. In this situation you would indeed get a Masters badge.

 

This was very briefly mentioned in our ...

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Permanent bans could also be due to toxicity, as that would just be a matter of the account history and what other actions may have been taken in the past.

 

Really the only way to tell would be reaching out to our Terms of Service team with the link provided above, so we wouldn't be able to specify which was the cause via the forums.

 

Locking the thread here as we can't further address it, thanks!