Re: [Pilgrimage St Albanes key bug issue](/topic/86500/pilgrimage-st-albanes-key-bug-issue)
Unable to pickup key, looking at the forums this issue has existed since Nov 2020!
I have the PS4 disk running PS5. i have tried on both PS4 and PS5 version of the game but cannot get around the issue, game is running the latest patch.
Please advise
Hey there @agentdess. I can confirm that this issue is still being investigated, though I do apologize for all of the frustration caused. I recommend keeping an eye out for updates on Valhalla's News and Announcements discussion!
Hey there,
Sorry to hear that you have had this trouble for this period of time.
To help us further investigate would it be possible to open a ticket with us where you can provide your save data so we can take a look?
Many thanks
@chaper44 Hey! Sorry to hear that you are still experiencing this issue. Did you create a support ticket as advised above?
If so what is your case number?
Thanks very much for sharing that case number with me, @chaper44 - that was most helpful!
I can see that our teams had been tracking this issue, but it had looked like the problem was resolved, so it's most unfortunate you've not been able to collect the key.
Can you be sure to double-check that you've got the console and all software fully updated, and that you give the console a power-cycle? You'll find some instructions on how to perform these steps in our troubleshooting guide.
If it still doesn't work, can you make sure your latest save is uploaded to the cloud for me? Our support article about cross-progression explains how to do that. If you could let me know once that's done, I'd really appreciate that!
Thanks once more for your help, and sorry for the inconvenience.
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