over 2 years ago - Ubi-Keo - Direct link

@dracoMilf apologies for the late response.

I'm also sorry to hear that the troubleshooting has not resolved the issue. 

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

over 2 years ago - Ubi-Keo - Direct link

@dracoMilf ok thanks for the update.

Once you have attached your system files to your support case our Customer Support team will take a look at them and get back to you as soon as they can.