Original Post — Direct link

Hello sirs, Martian_Squid here

I just bought from Reda the shinobi Hood, but it took me double the price in opals.
First I bought it and it wasn't shown on my inventory, so I thought I miss-clicked something (maybe not pressing the button long enough to buy) and repeated the operation, the game informed me about the error (maximum pieces or something like that) and then the Hood was present in the inventory, but the issue is that it took 240 opals (120+120 for the second click).
How can I resolve this?

Thank you for your patience in reading this.

about 2 years ago - Ubi-Keo - Direct link

Hi @martian_squid apologies for the late response.

I am also sorry to hear that 240 opals were deducted from you.

I have checked your account and can only see the one transaction for 120 opals. Can you confirm if the extra 120 opals were actually deducted, did you check your inventory afterwards?

Do you also happen to have a screenshot or video of this happening?