over 1 year ago - Ubi-Keo - Direct link

Hi @Tinytot87 I'm sorry to hear that the troubleshooting has not helped to resolve the issue.

I'm afraid that we would be unable to provide further troubleshooting via the forums as we would need to look at you system files.

I can see that you have submitted a support case which was replied to on the 27th February. Could you please update your support case and provide a full list of the troubleshooting you have done and our Customer Support specialists will investigate further.