@tqmdave I'm sorry to hear that you do not have an earlier save that you can load. The older thread was locked as this prevents older threads from being bumped to the top of the page which pushes newly reported issues down the page.
You mentioned that you left the area as it was difficult then entered again but failed the quest. You then saved the game and closed your PS5. Can you confirm where you respawned after you failed the quest and before you saved the game, and did you wait for the save icon to finish saving before closing the game? Finally how did you close the game down, did you exit to the main menu then close the application or just close the application?
I can confirm that the particular issue you and the other players encountered in those threads was not reported. The only issues we had reported were the following:
Able to get out of conflict with the Little Mother causing her to instant conflict if an autosave was created then loaded [Fixed in update 1.3.2]
Cannot exit Little Mother's sanctum if you initiate conflict with the either of the two NPCs in the tunnel before the dagger room [Fixed in update 1.3.2]
Quest does not progress after distracting Little Mother with Explosive Corpse and triggering Assassination Event during Sister of Sorrow [Fixed in update 1.3.2]
The support specialist that replied to say that we are aware of the issue must have thought it was related to one of the issues above for which I apologise.
I can report this issue to the development team to investigate, however I would require a video demonstrating the issue. We would need to see the following in the video:
- That you have the latest update installed. This can be seen on the main screen before loading your save.
- Your quest log screen showing the quest 'Sister of Sorrow' and the quest objective. Also track the quest to show if the quest marker is shown.
- That you are unable to enter the locked door to the sanctum.
- Your inventory screen to show you do not have the key.
I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.
Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check here.