over 2 years ago - Ubi-Keo - Direct link

@ryu837 Thanks for the screenshot showing the error that you receive. So it appears the the application data is corrupted. Usually if your save data was corrupted you would receive an error in game to notify you of this, this appears to be related to the game files that are installed from the disc.

I have looked into this issue and the common steps to try are uninstalling the game, rebuilding the database then reinstall the game which I understand you have already tried. As you have a disc version of the game could you please check the disc to ensure there are no marks or scratches on the disc. If the disc looks fine I would still recommend giving it a clean with a lint free cloth and then try again.

If the issue still persists could you try installing the game on another PS4 console if possible and play the game for up to an hour. If you don't experience any crashes could you then login to your profile on the same console and download your save from the PlayStation Cloud and try loading your save file and see if the game crashes again.

over 2 years ago - Ubi-Keo - Direct link

@ryu837 As I previously mentioned if the issue was related to your save data being corrupted you would generally receive an error in game notifying of you this, either to say your save file cannot be loaded or a failed to save error.

This error mentions that application data is corrupted which is the installation of the game on your console. Hopefully testing it on another console will help to see if its an issue with the game disc or your save data.

over 2 years ago - Ubi-Keo - Direct link

@ryu837 You're welcome and thanks for the update, I'm pleased to hear that you have been able to play the game again, however without having the latest update installed you may encounter bugs and glitches that were resolved in title updates that were released.

We are aware of an issue where some players save files are showing as corrupted after installing the 1.3.1 update and this is being investigated.

I would recommend installing the latest update again and then try loading the latest manual save that you have created to see if it works. However I understand that you may not wish to try this in case you encounter the issue again. I would also recommend creating at least three manual saves and keep overwriting the oldest manual save each time you save the game, this way you will always have a save to revert back to in case you encounter any issues.

I can also assure you that we are real human beings and not bots 🙂