Original Post — Direct link

I played earlier today after a couple of days away from home and wanted to get the new weekly free itme from the Ingame store, but i got the Twilight Boots which should have been impossible since i got the Twilight Pack with my purchase of Dawn of Ragnarock in March of 2022. Is there a way to let me reroll the weekly free Item or do i have bad luck. Sadly i couldn´t get a screenshot.

about 1 year ago - Ubi-Keo - Direct link

Hi @Thorantor2411 I'm sorry to hear that you have received a duplicated item.

Can you confirm if both items appear in your inventory? If so could you provide a screenshot to show this.

about 1 year ago - Ubi-Keo - Direct link

@Thorantor2411 thanks for the update and for the screenshots.

I can see that the Twilight Pack is only shown as partially owned. Can you click on the Twilight pack in the store and provide another screenshot to show which items are being recognised as owned and which are not, and another of your inventory showing all items of the Twilight Pack equipped.

about 1 year ago - Ubi-Keo - Direct link

@Thorantor2411 thanks for the screenshots provided, I will report this to the development team to investigate.