[2022] [Ubisoft Connect] Some stats are not updating or are showing more than what it is expected

Hi @SpirantCrayon22 the issue with the social glitches in Assassin's Creed Syndicate was a different issue to the Ubisoft Connect stats, however we would always go through connectivity troubleshooting as Ubi-oof mentioned, this is required and it ensures you have the best possible connection to the online services.

Also if this issue affected all players we would have received a much higher volume of contacts.

@BuZuki_ro @SpirantCrayon22 @TheNorfolkian if there is still an issue with your stats updating for Assassin's Creed Valhalla then could you please go through the connectivity troubleshooting for your platform then try again. After you have done this I would recommend waiting for up to 24 hours to ensure all the data has synchronised with the Ubisoft services then check your stats again.

If the issue persists then could you provide some examples to demonstrate that the stats are not updating correctly and I will forward it on to the Ubisoft Connect team to investigate further.

@SpirantCrayon22 it is possible that this issue does affect a larger number of players and it may be that some have not noticed or others may not be interested in checking their stats. When an issue is reported we do check on the number of contacts received over all platforms such as social media, support tickets and forums.

And I can understand your point of view when multiple people may be experiencing the same issue, however in the majority of cases connectivity troubleshooting or other troubleshooting can help to resolve the issue and as support we must provide these steps. When issues are reported to the development teams they need to know that all troubleshooting has been exhausted.

I am also not deflecting away from the issue with the stats not updating, I am happy to report this to the Ubisoft Connect team for further investigation, however before I can reopen the issue I would need to ensure that troubleshooting has been done and that I have some examples to provide that demonstrate the issue.