Original Post — Direct link

Hi all,

Not sure if it's been reported it literally just happened to me and searched around for a little bit trying to see if it had happened to anyone else.

Essentially, when I clicked to redeem my free item from the animus store I received a brief pop up that I wasn't able to read nor screenshot but in the end I didn't receive any item and I can't redeem it either not even after re-launching the game.

As far as the second issue goes, I accepted 3 quests from Reda but only received 2. The third one is missing and there's no marker on the map nor on the quests tab.

Thank you all for the support 🙂

10 months ago - Ubi-Keo - Direct link

Hi @D_Outsider I'm sorry to hear that you experienced issues redeeming your free weekly item. There has been some known issues with this and it was disabled on the 17th January, however it has now been enabled again.

Could you check the store again to see if you are able to redeem the free weekly item.

With regards to the Reda quests. Players have reported this issue in the past when accepting all contracts at the same time, however the development team were unable to reproduce it and after thorough investigation confirmed that they were unable to continue looking into a potential fix as they needed to focus on issues that have a comparatively higher impact on the gameplay experience.

10 months ago - Ubi-Keo - Direct link

Hi @D_Outsider I can confirm that the development team are aware of this issue and are investigating.