Not sure if it's been reported it literally just happened to me and searched around for a little bit trying to see if it had happened to anyone else.
Essentially, when I clicked to redeem my free item from the animus store I received a brief pop up that I wasn't able to read nor screenshot but in the end I didn't receive any item and I can't redeem it either not even after re-launching the game.
As far as the second issue goes, I accepted 3 quests from Reda but only received 2. The third one is missing and there's no marker on the map nor on the quests tab.
Thank you all for the support