[2021] Missing items from inventory after completing a mastery challenge trial

Hey @balboa568

I found your support case and looked into the issue but as mentioned in the support ticket, there's nothing further we can tell you at this time. Also, just so you know, your support ticket closes after 4 days without a response after one of our responses. However, just because your support ticket closes, doesn't mean the issue is being marked as resolved. We have our own communication with the dev team to track issues, and the issue is still known to us and we have also forwarded your save file on to them to help with their investigation.

Hi @usafnate and welcome to the forum.

Apologies for the late response, and I'm sorry to hear that you have lost your Excalibur sword.

If possible can you try loading a previous save before you lost your gear to see if it is restored. If it's not possible or does not work then could you please confirm the following:

• Roughly how much gear from your inventory have you lost?
• What was the last thing you did in the game before the gear disappeared from your inventory?
• Did you experience a crash during gameplay?

Can you also provide a video showing what gear is remaining in your inventory.

@chummysnail5 I can understand how frustrating this can be. I have reached out to the development team to see if we have gotten any updates or need any additional information for their investigation regarding this bug. I will reach out once I have any updates. Thank you for your understanding in the meantime.

Hey @chummysnail5

The dev teams can't be contacted directly. Only Ubisoft Support have access to sending them information.

Hey there @chummysnail5, I have checked into it from my end and I can confirm that they are still investigating. I understand that this may not be the update that you were hoping for, and I want to apologise for any disappointment that may have been caused by this. I welcome you to continue sharing any thoughts or feedback you may have regarding the current issue within this thread, and I will be sure to pass this along to our dedicated teams.

That said, if anyone else comes across this thread and has experienced the same issue, it would be greatly appreciated if you could answer the questions shared by my colleague above. We will then forward these answers over to our team to assist them with their ongoing investigations.

Hello there @ChummySnail5,

I apologise for the delayed response. Thank you for taking the time to share your feedback with us regarding the ongoing investigation into missing items after taking part in a Mastery Challenge. I'm sorry for any impact that this issue has had on your gaming experience, and would like to reassure you that the dedicated teams are looking into this further. I have passed on the feedback you have shared to the dedicated teams.

As advised by my colleague @Ubi-Gizmo, we don't have any updates to share from the dedicated teams regarding the investigation into this issue. Please note that the Player Support team is not involved in the development process, and we are unable to speculate on how long an investigation may take. We are also unable to provide any ETAs for a resolution when these haven't been confirmed by the dedicated teams. If you'd like to learn more about the Update Pipeline, then I recommend checking out this Dev Blog.

Any future updates will be published within patch notes that are made available within the News & Announcements forum, so I recommend you keep an eye out for these.

In the meantime, the dedicated teams are still interested in collecting reports from players affected by this issue to assist with the ongoing investigation. If you have not yet provided us with a report, please can you let us know the following information:

• Which gear is currently available to you?
• Which Trial was completed prior to the issue occurring?
• Did anything specific or strange happen during the trial?

If you have any videos which show your gear has disappeared, that would also be helpful for the ongoing investigation. I recommend uploading any videos to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link we can take a closer look at.

Thanks!