[2022] I have not received a response to my support case

Hi @grandeagle I'm sorry to hear that you have not received a response to your support case.

Customer Support aim to reply within 48 hours, however if there is a high volume of contacts then it may take a little longer for which I apologise.

Someone will respond to you as soon as it is possible.

You mentioned that Assassin's Creed Valhalla does not start. If you haven't already could you please take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.