Original Post — Direct link

Hello guys, 
I need some help here.
I have a generic controller and with it I played games from the AC series before, like AC Unity (no need to install any software). Yesterday I bought AC Valhalla and realized that the game doesn't recognize this same controller, even though it is being recognized on Windows 10 devices. With the game running, I realized that when entering Ubisoft Connect (through the game) the controller is recognized and with i can navigate in Ubisoft Connect menus with it, however when I go back to the game menu it is not recognised, what should I do?

Sorry for my english.

Thank you.

about 3 years ago - Ubi-Keo - Direct link

Hi @h0hlenwerg3r and welcome to the forum.

I'm sorry to hear that you are experiencing issues with your controller.

I'm afraid that the only controllers officially supported are:

Keyboard and mouse
Xbox One Controller
DualSense Controller
Dualshock 4 Controller

Other controllers may work, however they are not officially supported and may require third party software to work.