[2020] Game is crashing

Hi @Demonslaier5290 apologies for the late response.

I'm also sorry to hear that your game is crashing.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Hi @joostbosman I'm sorry to hear that Assassin's Creed Valhalla is crashing.

Do you find that the game crashes at the same point each time?

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

@joostbosman Thank you for taking the time to complete all of those troubleshooting steps! That will save us a lot of time and it also eliminates a lot of possibilities. I have a few additional steps that I would like to suggest for good measure and I would also like to review some diagnostic system files. For good measure, please be sure to:

• End any unnecessary processes that may be running in the background
• Clear the Ubisoft Connect client cache folder
• Try launching the game with admin rights

After those steps have been completed successfully if this crash occurs again, I would like to see if anything stands out after reviewing your diagnostic system files. If you don't mind providing those files, please login to our website and open a new support case with your DxDiag and MSINFO files attached.

Hi @Ysurano I'm sorry to hear that Assassin's Creed Valhalla is crashing and that you have been unable to submit a support ticket.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. If it doesn't I will create a support ticket for you.

Hey @Ysurano

Live chat will only be available at certain times of day depending on your region but is on every day. If you would prefer to contact us via social media private chat instead, you can do so on the links below: 

Twitter Direct Message

Facebook Private Message

Please make sure to provide your Ubisoft account username and email if messaging on Twitter or Facebook and we will link the chat to a support case for you so we can get some system files from you to look into this further.

@Ysurano Thank you for the information! I was able to locate the support case that you opened with your system files attached, and I am seeing several things that stick out and could be contributing to this crashing issue that you are encountering. I have a few more troubleshooting steps for us to work through which should help! Please proceed with the following:

• Revert DPI and refresh rate on your monitor to native settings
• Unplug all non-essential peripherals (Oculus, camera, microphone, etc.)
• End all unnecessary background processes via Task Manager (Steelseries, Opera GX, LG Hub, etc.)

After those are all completed, please try to run Valhalla as an admin to make sure that is not part of the issue as well. While the load time may be longer, it is important that we rule that step out as well. If this crash happens again after those steps are done, please provide us with updated system files through your support case. (If you can, be sure to save your MSInfo file as .nfo so it will be easier for us to review)

Hi @dragon2claw I'm sorry to hear that you are experiencing crashes in Assassin's Creed Valhalla and other games on your Xbox Series X. If you experience a crash in a game it is rare to see it affect other games on your console. When you experience crashes in all games this would generally be an issue with the console itself.

Could you please confirm the following:

• When the issue first occurred?
• When does the game crash? Does it crash at a certain location or when you are doing something specific such as a raid, navigating through busy town areas, riding your horse etc?
• What troubleshooting you have tried?