[2022] Game is stuck on the splash screen

Original Post — Direct link

Hi! Today I'm just downloaded the game and tried to run it. The game is actually stuck at the splash screen and not doing anything. I did a long research and tried many options included the linkshell extension thing. My game is installed on my D drive and the operating system is on the C drive... The thing is that i can't install the game on the C drive because its only 128gb and i have like 10 gb free space. Can anyone help me or know any solution, because its really frustrating that I cannot play a game that i bought.
My pc specs: Lenovo Legion y540 laptop
I5-9300H
GTX 1650
16GB Ram

almost 3 years ago - Ubi-Keo - Direct link

Hi @mezpet99 I'm sorry to hear that you are experiencing issues launching Assassin's Creed Valhalla.

We do recommend installing the game on the same drive that the Ubisoft Connect launcher is installed on. As TheBrownridge mentioned in their post, you could try uninstalling then reinstalling the Ubisoft Connect launcher on the D drive.

However, before you try that could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue.

almost 3 years ago - Ubi-Keo - Direct link

Hi @mezpet99 apologies for the late response.

I'm pleased to hear that the issue is resolved

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almost 2 years ago - Ubi-Keo

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