[2021] Q: Why did I have to spend UPlay coins to unlock my pre-order free content?

Original Post — Direct link

Hi, months ago I pre ordered the Ultimate versions of AC: Valhalla and Immortal: Fenyx Rising. As part of their pre-order bonus I should've receive additional content (bonus mission). For Valhalla: 'Way of the Berserker', and for I:FR 'A Tale of Fire and Lightning'.

Once the game was released I saw the bonus content in the rewards list, but I had to spend UPlay coins (somewhere between 60-100 coins each) to unlock them. At that time I thought it was kinda weird, but I didn't really give it much thought.

But every time I check the rewards page for new stuff I see those two 'free' contents and wonder: Why did I have to spend UPlay coins on them, they were part of my pre-orders. Is this how it worked for everyones pre order, or did something go wrong and I need to contact support?

Soon FC6 will be out, it has some bonus content too, I wonder if I have to spend UPlay coins on those 'free items' as well?

almost 3 years ago - UbiSushiVamp - Direct link

@eternicus_78 Hello! I am sorry to hear that you have had to spend your Ubisoft Coins to unlock items you should have owned with your game edition. Please create a ticket with our support team to help further look into this for you, we'd be glad to assist that way!

almost 3 years ago - UbiSushiVamp - Direct link

@eternicus_78 Hello! I am sorry to hear that you have had to spend your Ubisoft Coins to unlock items you should have owned with your game edition. Please create a ticket with our support team to help further look into this for you, we'd be glad to assist that way!

almost 3 years ago - UbiSushiVamp - Direct link

@eternicus_78 Hello! I am sorry to hear that you have had to spend your Ubisoft Coins to unlock items you should have owned with your game edition. Please create a ticket with our support team to help further look into this for you, we'd be glad to assist that way!

almost 3 years ago - Ubi-WheelyDuck - Direct link

Hey there,

For this type of issue we would certainly recommend that a player contacts us directly.

There we can investigate exactly what has happened and ensure everything is as it should be for a player.

Many thanks

almost 3 years ago - Ubi-WheelyDuck - Direct link

Hey there,

For this type of issue we would certainly recommend that a player contacts us directly.

There we can investigate exactly what has happened and ensure everything is as it should be for a player.

Many thanks

almost 3 years ago - Ubi-WheelyDuck - Direct link

Hey there,

For this type of issue we would certainly recommend that a player contacts us directly.

There we can investigate exactly what has happened and ensure everything is as it should be for a player.

Many thanks

over 2 years ago - Ubi-Orion - Direct link

@eternicus_78

Not a problem, Thanks!

over 2 years ago - Ubi-Orion - Direct link

@eternicus_78

Not a problem, Thanks!

over 2 years ago - Ubi-Orion - Direct link

@eternicus_78

Not a problem, Thanks!

over 2 years ago - Ubi-Borealis - Direct link

We wouldn't be able to speculate if the Ubisoft Connect rewards page would be integrated into the Animus Store, @bielik01.

We have shared this feedback with the development team, and have notified them that players are being asked to purchase content with Units that they've already unlocked in-game (such as the Jackdaw scheme and "The Way of the Berserker" quests).

Any updates regarding this would be shared via patch notes within the News & Announcements forum, so please keep an eye out here for the most up-to-date information.

Thanks!

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