[2021] Series X crash to Home Screen on start up

Hey @troopercooper80

I'm sorry to hear the game is crashing on startup sometimes. Can I just check if you are using the Xbox's quick resume feature, or do you turn off the game and console completely when you finish playing?

Also, do you get a specific error message or error code when it crashes?

Hey @troopercooper80

Thanks for getting back to me. Strange that it's only started happening recently but at least it isn't happening every time. The only other things I can think to check would be if you have the game installed on an external drive, to install it on the main HDD and see if that helps prevent it.

You can also try clearing the Xbox cache following the steps below:

Switch your Xbox Series X or S off via the controller or power off button on the console.
Unplug the power cable from its electricity source.
Wait at least two minutes.
Plug the cable back into your power source.
Turn the console back on
The cache should be cleared.

Hope either of these help you out.

Thank you for confirming that for us @troopercooper80 , appreciate it!

May we please know more about when the game itself crashes? Such as;

• How long into a session do you usually get before it crashes?
• Is there anything you find you're usually going in-game when it crashes (fast travel / mid mission / etc)?
• Are you able to test with a new save to see if the behaviour is unchanged?

Hey @troopercooper80,

Thank you for your update and clarification. It is great to hear that this seems to have stopped happening.

Can I check for investigation reasons whether you can recall, did the crashing stop following an update or anything in particular?

Many thanks

@troopercooper80

Sorry for the delay in getting back to you.

I hope this issue doesn't start occurring again on a regular basis but if this does change please do let us know. Thanks!