[2022] [RESOLVED] Encountering Online Service Error 0x00000004 | POST HERE

Hi Vikings!

I'd like to reach out to you all with an update. The development team have confirmed that this issue when encountering 'Online Service Error 0x00000004' should be resolved with the release of Title Update 1.5.3! You can read the full patch notes here.

The patch was deployed today, Tuesday, June 28, at 12 pm UTC/GMT, 2 pm CET, 8 am EDT, 5 am PDT, and 10 pm AEST.

If you are still encountering the online service error after installing the new update then please go through the connectivity troubleshooting for your platform below:

PC
Xbox One
Xbox Series X|S
PlayStation 4
PlayStation 5

However, if the issue still persists then don't hesitate to share an update within this thread so we can notify the development team. When sharing a new report, please can you provide us with the a video which shows the following:

• You have the latest Title Update installed on your platform. You can check this in the main menu screen.
• That you are encountering 'Online Service Error 0x00000004

Additionally, please ensure that you have an up-to-date save file uploaded to the Cloud. The support article here can help you to do this.

We can then use these reports to reopen the investigation should the issue persist following the 1.5.3 update. 

Hi Vikings!

I am currently doing a routine check-up on the megathreads and I can confirm that the issue where players encountered an Online Service Error 0x00000004 was resolved in Title Update 1.5.3.

As we have received no reports of this issue since August we will now lock this thread.

If you experience this issue again please go through the connectivity troubleshooting for your platform then retry. Also please note if you are playing the game on Xbox or PlayStation then we would advise not to use the quick resume or rest mode feature for Assassin's Creed Valhalla as this may cause you to encounter an online service error when you resume play.

However, if the issue persists then please contact support on one of the following support channels for further assistance: 

Facebook
Twitter
Support Ticket
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