[2019] Random Game Crashes

Original Post — Direct link

so when playing AC Valhalla my game crashes after about 10 to 30 min.

i checked the launcher_tog.txt file and the last ERROR msg is alsways:

ERROR   AchievementsDownload.cpp (237)          Unknown file extension for achievement.

i tried some commands in cmd like:

sfc /SCANNOW
dism /online /cleanup-image /CheckHealth
dism /online /cleanup-image /ScanHealth
dism /online /cleanup-image /RestoreHealth

and found no errors there.

i searched for some fixes online but could not find any that work
i tried to delete the cache folder in C:\Users\Autobahn\Documents\Assassin's Creed Valhalla\cache
because someone somewhere said that that helped him. it did maybe work because i was able to play for more than 1h after that but currently it doesnt help me anymore.
i updated my grafics driver and cehcked for windows updates (i did one 1d ago. crashes happend before and after the update)
tried it with low resolution in game.
i checked the game files with ubisoft connect
checked if my hardware is strong enough wich i belive it is

i play on keyboard and mouse

if needed my hardware:
GPU: amd r9 390 8GB
CPU: i5-12400f
32GB DDR4 memory
and a 650W power supply

i was able to play for 12 min after that the game crashed
do you have any ideas how i can fix this problem?

the complete launcher_log here:

[ 1368] 2022-07-31 18:33:25   [ 716]   INFO    HubUtils.cpp (165)
[ 1368] 2022-07-31 18:33:25   [ 716]   INFO    HubUtils.cpp (169)                -- Starting Ubisoft Game Launcher --
[ 1368] 2022-07-31 18:33:25   [ 716]   INFO    HubUtils.cpp (174)                Platform: PC.
[ 1368] 2022-07-31 18:33:25   [ 716]   INFO    HubUtils.cpp (182)                Exe version: 133.0.10702
[ 1368] 2022-07-31 18:33:25   [ 716]   INFO    HubUtils.cpp (183)                Installed version: 10702
[ 1368] 2022-07-31 18:33:25   [ 716]   INFO    HubUtils.cpp (184)                Built: Jul 26 2022.
[ 1368] 2022-07-31 18:33:25   [ 716]   INFO    HubUtils.cpp (189)                OS: Microsoft Windows 10, 64-bit (build 19044)
[ 1368] 2022-07-31 18:33:25   [ 716]   INFO    HubUtils.cpp (194)                CPU: 12th Gen Intel(R) Core(TM) i5-12400F
[ 1368] 2022-07-31 18:33:25   [ 716]   INFO    HubUtils.cpp (199)                GPU: AMD Radeon (TM) R9 390 Series
[ 1368] 2022-07-31 18:33:25   [ 716]   INFO    HubUtils.cpp (204)                RAM: 32768 MB
[ 1368] 2022-07-31 18:33:25   [ 716]   INFO    HubUtils.cpp (212)                Timezone: UTC+01:00
[ 1368] 2022-07-31 18:33:25   [ 716]   INFO    HubUtils.cpp (229)                Command line:
[ 1368] 2022-07-31 18:33:26   [10272]   INFO    BusSettings.cpp (74)               Failed to disable start on Windows start.
[ 1368] 2022-07-31 18:33:26   [ 716]   INFO    Hub.cpp (106)                  Environment is PROD.
[ 1368] 2022-07-31 18:33:36   [ 8220]   INFO    StartView.cpp (820)
[ 1368] 2022-07-31 18:33:36   [ 8220]   INFO    StartView.cpp (820)
[ 1368] 2022-07-31 18:33:37   [ 7420]   INFO    AccountOnlineLogin.cpp (307)           Login Type: ticket, platform: Uplay.
[ 1368] 2022-07-31 18:33:38   [ 7420]   INFO    AccountStartupLogin.cpp (211)          User: bee85f25-726c-478c-9325-1e51e75e30f3
[ 1368] 2022-07-31 18:33:39   [12688]   ERROR   JobHttp.cpp (168)                Http status code is 404 for url https://wallet.ecom.ubi.com/api/v1/wallets/bee85f25-726c-478c-9325-1e51e75e30f3?country=DE.: (https://wallet.ecom.ubi.com/api/v1/wallets/bee85f25-726c-478c-9325-1e51e75e30f3?country=DE.)
[ 1368] 2022-07-31 18:34:06   [12688]   ERROR   StoreGetDemandwareInformation.cpp (133)     Unable to find c_currency in json.
[ 1368] 2022-07-31 18:34:06   [12688]   ERROR   StoreGetDemandwareInformation.cpp (133)     Unable to find c_currency in json.
[ 1368] 2022-07-31 18:34:06   [ 8220]   INFO    StartView.cpp (820)
[ 1368] 2022-07-31 18:34:06   [ 8220]   INFO    StartView.cpp (820)
[ 1368] 2022-07-31 18:34:15   [12688]   INFO    GameStartPipe.cpp (81)              Accepted connection.
[ 1368] 2022-07-31 18:34:15   [12688]   INFO    GameStartPipe.cpp (82)              Starting game session.
[ 1368] 2022-07-31 18:34:17   [12688]   ERROR   AchievementsDownload.cpp (237)          Unknown file extension for achievement.
[ 1368] 2022-07-31 18:34:19   [12688]   INFO    ApiProcessConnection.cpp (123)          Game with process id 17352 connected.
[ 1368] 2022-07-31 18:34:19   [12688]   INFO    ApiProcessConnection.cpp (134)          Game with process id 17352 has been started with product id 13504 (branch: 'default').
[ 1368] 2022-07-31 18:34:19   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:34:19   [12688]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 17352 not found
[ 1368] 2022-07-31 18:34:20   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:34:20   [12688]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 17352 not found
[ 1368] 2022-07-31 18:34:20   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:34:20   [12688]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 17352 not found
[ 1368] 2022-07-31 18:34:23   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:34:23   [12688]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 17352 not found
[ 1368] 2022-07-31 18:34:34   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:34:34   [12688]   ERROR   DataOverlay.cpp (109)              Overlay with pid: 17352 not found
[ 1368] 2022-07-31 18:34:34   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:35:28   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:35:28   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:35:33   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:35:55   [12688]   ERROR   ProductConfig.cpp (212)             Notification with ID 1 does not exist in config.
[ 1368] 2022-07-31 18:35:55   [12688]   ERROR   ApiOverlayHandler.cpp (209)           Game with process id 17352 ask to show a notification, but notification id 1 does not exist in config.
[ 1368] 2022-07-31 18:35:55   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:35:55   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:35:56   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:35:56   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:35:57   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:35:57   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:36:52   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:36:52   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:36:54   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:36:54   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:39:25   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:39:26   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:39:58   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:39:58   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:40:22   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:40:22   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:44:25   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:44:26   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:44:41   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:44:42   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:45:16   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:45:16   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:45:26   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:45:27   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:46:29   [12688]   INFO    UplayGameConnectionHandler.cpp (384)       Game with process id 17352 connected (API version: 2.8.0).
[ 1368] 2022-07-31 18:46:29   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:47:38   [12688]   INFO    ApiProcessConnection.cpp (294)          Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:47:38   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:47:38   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:47:38   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:47:38   [12688]   INFO    UplayGameConnectionHandler.cpp (334)       Game with process id 17352 disconnected.
[ 1368] 2022-07-31 18:47:39   [ 8220]   INFO    StartView.cpp (820)
[ 1368] 2022-07-31 18:47:39   [ 8220]   INFO    StartView.cpp (820)
[ 1368] 2022-07-31 18:47:44   [12688]   ERROR   AchievementsDownload.cpp (237)          Unknown file extension for achievement.

over 5 years ago - FatsharkJulia - Direct link

I believe I’ve responded to your query via the Support Portal - my response may be in your ‘Spam’ inbox.

over 2 years ago - Ubi-Keo - Direct link

Hi @Autobahnder1 I'm sorry to hear that you are experiencing crashes whilst playing Assassin's Creed Valhalla.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue.

over 2 years ago - Ubi-Keo - Direct link

Hi @Zakkuri apologies for the late response.

I am also sorry to hear that you have also been experiencing crashes whilst playing the game.

With regards to PC troubleshooting we would always recommend going through the basic troubleshooting steps first as this can sometimes resolve an issue related to crashing, freezing or fps drops.

On PC there are so many different setups that people use, anything could cause the issue.

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

almost 2 years ago - AndrewT - Direct link

When you. say 'random' you mean that it crashes in one place,m you load up that save again and it does not crash there again, but carries on and crashes elsewhere?

Any mods involved?

Has this always happened, or it used to be okay?

Do you have a save that shows the problem fairly reliably?

almost 2 years ago - AndrewT - Direct link

If it happens fairly reliably in a particular save, best to make a new thread in Bug Reports and attach it there for QA to look into. Thanka!

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