[2022] Games crashes when opening the store in-game

@azhrei21 Hey there, sorry to hear this happened! The error you are getting is a Console Error (CE), so I would suggest taking a look at the steps in our PlayStation troubleshooting guide.

Hello @Azhrei21 and thanks for getting back to us. First of all, I am happy to hear that the issue was fixed. CE-34878-0 is a console error that indicated a game crash, so possibly all the PS4 troubleshooting steps that you completed before helped in this case.

Answering your question about High Elf set, we would like to inform you that the development team is starting to revamp the Store and have removed a few Themes that used to be available for purchase either individually or via Packs.
These gear sets will now be available as "Theme Packs", which can be purchased from the "Exclusive Offers" tab.

Please let us know if you have any other questions.

Hi again @Azhrei21 , thanks for your reply.

I did not miss the part where you said you rebuilt the database. It was just a guess that all the troubleshooting steps you performed before could help anyway because as you mentioned later when you saved the game and closed your eyes the issue was fixed.
Again I would like to emphasize that CE-34878-0  is a console error and we did not experience any server degradation. I am happy all works for you now and wishing you a Happy Sunday.

Please feel free to get in touch if you need our help with anything else.

Hello there @MetcalfMs1!

I'm sorry to hear that you're encountering a CE-34878-0 error code in-game. Thank you for taking the time to share your report with us.

As mentioned by my colleague @Ubi-Oxavo, CE-34878-0 is a console error generated by the PlayStation console itself. You can learn more about this error code, as well as further troubleshooting steps, within this PlayStation support article.

If you're still encountering this error code after trying the troubleshooting steps suggested in the linked support article, I would suggest contacting PlayStation Support to see if they can assist you further.

Thanks!

Hello there @Azhrei21,

Thank you for taking the time to share your feedback with us. I'm sorry to hear that you've been experiencing a CE error whilst playing Assassin's Creed Valhalla on PlayStation. As mentioned, CE errors are generated by the PlayStation console itself, and we do not have visibility on what could be causing this error to occur on your system. I would recommend checking out this support article by PlayStation for more information about this error code, or contacting PlayStation Support for more assistance with this error.

I'm sorry to hear you had trouble accessing the Ubisoft Support website as well. Are you still having trouble accessing the website? If so, can you let us know more about this issue and how you're unable to access the website, so we can look into this further and provide you with further troubleshooting steps. If you've encountered any error codes whilst on the Ubisoft Help website, please let us know these as they will be helpful for investigating this further.

Thanks!

@azhrei21 We appreciate your reply and apologies for any frustration our responses have caused.

We understand that you wish to have this issue resolved, however as this is a Sony PlayStation error and you have already done the PlayStation troubleshooting steps we sent, we ask that you please reach out to Sony support for further assistance.

Thank you.