about 2 years ago - Ubi-Keo - Direct link

Hi @lelixandre I have merged your post with this thread, it appears this issue has been reported and is being investigated.

@lelixandre @ualen321 Could you please provide a video demonstrating this issue if possible. The development team have been unable to reproduce this issue so far during testing.

If you can provide a video I'd recommend uploading it to a sharing platform first, such as Google Drive or One Drive. This will allow you to post a shareable link within this thread.

Can you also confirm which armour you are wearing when you returned back to England and can you try equipping another armour set to see if it makes any difference.

about 2 years ago - Ubi-Keo - Direct link

Hi @lelixandre apologies for the late response.

Thanks for the information provided.

Can you confirm if the issue persisted after reinstalling the game? If it is has have you been able to record a video demonstrating the issue that I could forward on to the development team?

about 2 years ago - Ubi-Keo - Direct link

Hi @spirantcrayon22 I'm sorry to hear that you are also experiencing this issue.

Could you please provide a video demonstrating this as the development team have been unable to reproduce this so far.

about 2 years ago - Ubi-Keo - Direct link

@spirantcrayon22 I have already forwarded your account information and saves on to the development team, thanks.

When reporting an issue we always request a video demonstrating the issue, this has always been a requirement and is mentioned in the developers blog that was posted last year.

We would appreciate if you could provide a video, however if this is not possible we understand.

about 2 years ago - Ubi-Keo - Direct link

Hi @spirantcrayon22 apologies for the late response and thanks for the update 🙂

about 2 years ago - Ubi-Keo - Direct link

@spirantcrayon22 the saves have been forwarded on to the development team and they are still investigating. I will let you know if they require anything else, thanks.

about 2 years ago - Ubi-Gizmo - Direct link

Hey again @spirantcrayon22, you can do anything you would like with those saves, as once we have them on our side, it will be local for us to test, so if you make any changes it should not impact it on our end. Thanks again for taking the time to share this in-depth report and your findings. I appreciate it and it will greatly assist our teams with their on-going investigations. If you have any questions or run into any other issues, please do not hesitate to let me know.