Original Post — Direct link


Hi, I would have 2 problems with this game:
1: I completed the mission on Asgard I took the portal to wake up, but it does not let me proceed further to go to jotunheimen, I have all the ingredients for the potion but I cannot speak to Valka.
2: I killed all the disciples of the order and they didn't drop the keys to go on and get the Excalibur sword.
I am sending some screenshots that maybe can help you understand.

almost 2 years ago - Ubi-Peach - Direct link

Hi @j0llyr0ger75! Thank you for reaching out. We do recommend creating a thread for each individual issue you are experiencing, but I will say that the Excalibur bug is a known issue that is being investigated and I passed your information on to the investigating team.

As for the bug you are experiencing in 'In Dreams," could you please provide a video of you waking up so I can see what is happening exactly?

Thank you!

almost 2 years ago - Ubi-Oxavo - Direct link

Hello @j0llyr0ger75 and thanks for sending the link. Unfortunately, I keep getting the "Access denied" message when trying to access it. Could you please change the permissions, so we can watch the video and let us know once you've done it?

Thanks in advance.

almost 2 years ago - Ubi-Perseids - Direct link

Hello, @j0llyr0ger75! Thanks for getting that video to us. Did this issue occur before or after building Valka's house? Also, can you please try going through these troubleshooting steps and verifying your game files to see if that helps fix this issue? Let us know how it goes!

almost 2 years ago - UbiSushiVamp - Direct link

@j0llyr0ger75 Thank you for that information and for trying those steps! I am sorry to hear that they did not help. Can you please share a screenshot showing that you have Valka's hut built?

almost 2 years ago - Ubi-Perseids - Direct link

@j0llyr0ger75 Thanks for getting this image! If you check your quest logs, do you see that the game shows you completed the objective to build Valka's hut, or does it show that this still needs to be completed?

almost 2 years ago - Ubi-Perseids - Direct link

@j0llyr0ger75 Got it, thank you! One last thing I would like you to get for me, if you wouldn't mind, is a screenshot showing what version of the game you are currently playing.