Original Post — Direct link

Re: [Did NOT receive Helix Store purchased items.](/topic/79226/did-not-receive-helix-store-purchased-items)
I bought a couple of trees, my credits were subtracted but... . My settlement is at Hamlet level. When I look in decorations the new trees are not there. I rebooted the game, but... no joy. Ideas?

over 3 years ago - Ubi-Keo - Direct link

@misinformedgods I'm sorry to hear that you have not received your settlement decorations.

I have checked your account and can see the purchases that you mentioned.

So we can look into this further could you please provide a video to show that these items are missing. In the video can you go to your settlement then go through each of the decorations that you currently own.