[2021] Perhaps an answer to random CTDs

Hello @longjohn119,

Thank you for bringing this to our attention!

As this sounds like a complex issue that requires more data from your PC, can you please contact our team on our Support Site?
Please attach both of the following system files:

• DXDIAG
• MSINFO
• a screenshot of your settings showing Tobii Eye disabled;
• original ini file

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

@rapozaum

Yep that's correct

@rapozaum I'm sorry to hear that you are still experiencing crashes.

If you haven't already could you please try the troubleshooting steps in the support article here then try again.

If the issue persists, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you. 

@Nihil1375 - I am glad to hear that this workaround for crashes provided by @longjohn119 has somewhat helped to alleviate the issues you were experiencing! Please continue to update us in this thread as to whether it is a long-term fix, or if you notice the crashes returning. If they do return, please attempt the troubleshooting posted above by my colleague @Ubi-Keo and let us know if that helps at all. We can investigate further with you if you can provide us with your MSINFO and DXDIAG files in a support case as well. Regarding the frequent pop-ups regarding a new quest, this is a known issue that the team are working to resolve already; completing any nearby avenge quests should stop this from popping up. Thank you.

@longjohn119 - Thanks again for sharing the workaround you've found regarding disabling Tobii Eye Tracking via the .ini file! I'm just wanting to reassure you that I still have the threads about aim assist not working correctly on my radar, and will be looking into those as soon as I am able. Thanks again for bringing them to my attention!

Hello @longjohn119,

Thank you for the update. Have you created a support case, by any chance with your diagnostic files, so we can investigate these crashes? If so, can you please provide us with a number? Many thanks!

Thanks you for sharing your experience and what steps worked for you KIRHAN30 and longjohn119, I am happy to hear the stability of the game has improved.

If the crashes do continue for you, please send us your dxdiag and msinfo system files to us, via a support case, so we can check for any patterns and make the AC team aware of this > https://www.ubisoft.com/en-gb/help/contact

Letting us know of all the troubleshooting you have tried up until this point in your case, will be a big benefit.