[2021] Save game failed to sync

Thank you for reaching out to us @mrdragonfyr !

The steps you've found are more in the case of a save file being lost, which thankfully isn't your case so let's give some other steps a try!

Do you find you're more dependant on local or cloud saves as we have a couple of routes.

If you're happy just using your local save, you should be able to enter the Ubisoft Connect settings and untick "Enable cloud save synchronization for supported games".

This should allow you to run the game without the error popping up.

Let us know how you get on!

Hey @MrDragonfyr, thanks for your response there and sorry to hear about the difficulties you've had when attempting to contact us.

Taking into account that you have already attempted to troubleshoot yet to no avail, we will need to have a closer look, in order to see what may be causing the synchronization to fail, therefore I have created a ticket under your account.

When you have a chance, could you click the following link, which will direct you to your cases list, and click on 15326055. Once there, can you provide us with the description of your issue and also send us your Ubisoft Connect launcher_logs? In order to locate these, click here to find out more.

Once that's done, one of our team members will review your contact and get back to you as soon as possible!

Hey there @mrdragonfyr ,

Sorry for the delayed response!

Tickets on our Support Site can be re-opened at any time.

Once you upload your files and post / send a response, it will change it's Status back to Open and we'll be able to continue from there.

If you have any issues with this, please let us know!

Hey @mrdragonfyr,

You are more than welcome!

Thank you for your patience