Hello Anno team. There was a bug related by specialists in the trade union. This bug get in a game with GU13, the link from the video is attached.
Bug a single player game
@jerry_key_smith Hi there! Thank you for reporting this. Can you please visit our Support Website to start a ticket, so that this can be forwarded to our Game team?
Hello @jerry_key_smith, thanks for getting in touch with us, and thank you for creating a ticket with us.
We will troubleshoot this for you further over a private support case with 1 to 1 support, instead of over our public forums.
Would you please be able to attach a copy of your save file to your support ticket by clicking on either of these links, so that we may investigate this further >
https://www.ubisoft.com/en-gb/help/cases
https://www.ubisoft.com/ru-ru/help/cases
Your Anno save file should be located here by default, thank you > %userprofile%\Documents\Anno 1800\accounts\
Hey @Jerry_Key_Smith, thanks for your input there and apologies about the delayed response from our team.
I've had a closer look at your case and can see that it has been escalated to one of our higher-up teams and after further review, one of our team representatives have been in touch with you via case itself not so long ago, so have a look when you get a chance.
Until then, hope you have a very Happy New Year and if you do have any queries in the future, feel free to reach out at any time!
@jerry_key_smith Thanks for the update! Stay safe and well.
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