[2021] Can't speak to ljufvina in closing the vault mission

Hello @Daghering,

Sorry to hear that you are unable to proceed with ''Pricking the Needle''.

I just checked this for you and the development team was unable to reproduce this issue after the TU 1.2.2. Can you please confirm if your game is up to date? If so, can I kindly ask you to perform all of the troubleshooting steps listed in this article? Secondly, have you tried reinstalling your game? This should help you to eliminate any potentially corrupted files that can lead to this instance.

If you're still experiencing this issue after performing all of the steps from above, can I kindly ask you to provide us with a short video of this occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

Hello @Daghering,

Sorry to hear that you are unable to proceed with ''Pricking the Needle''.

I just checked this for you and the development team was unable to reproduce this issue after the TU 1.2.2. Can you please confirm if your game is up to date? If so, can I kindly ask you to perform all of the troubleshooting steps listed in this article? Secondly, have you tried reinstalling your game? This should help you to eliminate any potentially corrupted files that can lead to this instance.

If you're still experiencing this issue after performing all of the steps from above, can I kindly ask you to provide us with a short video of this occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

Hello @Daghering,

Sorry to hear that you are unable to proceed with ''Pricking the Needle''.

I just checked this for you and the development team was unable to reproduce this issue after the TU 1.2.2. Can you please confirm if your game is up to date? If so, can I kindly ask you to perform all of the troubleshooting steps listed in this article? Secondly, have you tried reinstalling your game? This should help you to eliminate any potentially corrupted files that can lead to this instance.

If you're still experiencing this issue after performing all of the steps from above, can I kindly ask you to provide us with a short video of this occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

Hello there @Daghering!

Thanks for sending us a video. I can see that you don't have a quest marker guiding you to speak to Ljufvina in "Closing the Vault." I've forwarded this video along to the development team so they can take a closer look at this.

If we require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out within the News & Announcements forums for any future updates.

Thanks!

Hello there @Daghering!

Thanks for sending us a video. I can see that you don't have a quest marker guiding you to speak to Ljufvina in "Closing the Vault." I've forwarded this video along to the development team so they can take a closer look at this.

If we require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out within the News & Announcements forums for any future updates.

Thanks!

Hello there @Daghering!

Thanks for sending us a video. I can see that you don't have a quest marker guiding you to speak to Ljufvina in "Closing the Vault." I've forwarded this video along to the development team so they can take a closer look at this.

If we require any additional information from you, we will reach out within this thread. In the meantime, please keep an eye out within the News & Announcements forums for any future updates.

Thanks!

Hello again @Daghering!

The development team have been taking a closer look at your report about being unable to progress in "Closing the Vault." During their investigation, they've found out that you've already completed this quest successfully.

Can you please confirm if this issue has been resolved for you, or if you're still unable to interact with Ljufvina? If you are still encountering trouble with this quest, please can you ensure that your affected save file is your most recent cloud save. This will allow the developers to take a closer look at the issue.

Thanks!

Hello again @Daghering!

The development team have been taking a closer look at your report about being unable to progress in "Closing the Vault." During their investigation, they've found out that you've already completed this quest successfully.

Can you please confirm if this issue has been resolved for you, or if you're still unable to interact with Ljufvina? If you are still encountering trouble with this quest, please can you ensure that your affected save file is your most recent cloud save. This will allow the developers to take a closer look at the issue.

Thanks!

Hello again @Daghering!

The development team have been taking a closer look at your report about being unable to progress in "Closing the Vault." During their investigation, they've found out that you've already completed this quest successfully.

Can you please confirm if this issue has been resolved for you, or if you're still unable to interact with Ljufvina? If you are still encountering trouble with this quest, please can you ensure that your affected save file is your most recent cloud save. This will allow the developers to take a closer look at the issue.

Thanks!

Hello there @Daghering!

Please refrain from tagging the player support team multiple times. One tag is more than enough Additionally, rather than making multiple short posts, we'd recommend either including all information you'd wish to share in one post or editing your original post. I've now merged all of your updates together into a single post.

Thanks for providing us with an update, and for letting us know that the issue persists. I appreciate you taking the time to share another video with us, and for ensuring that your affected save file is uploaded to the cloud. I've updated the development team to let them know that you're still unable to interact with Ljufvina.

If we require any additional information, we'll reach out within this thread. In the meantime, please keep an eye out within the News & Announcements forum for any future updates.

Thanks!

Hello there @Daghering!

Please refrain from tagging the player support team multiple times. One tag is more than enough Additionally, rather than making multiple short posts, we'd recommend either including all information you'd wish to share in one post or editing your original post. I've now merged all of your updates together into a single post.

Thanks for providing us with an update, and for letting us know that the issue persists. I appreciate you taking the time to share another video with us, and for ensuring that your affected save file is uploaded to the cloud. I've updated the development team to let them know that you're still unable to interact with Ljufvina.

If we require any additional information, we'll reach out within this thread. In the meantime, please keep an eye out within the News & Announcements forum for any future updates.

Thanks!

Hello there @Daghering!

Please refrain from tagging the player support team multiple times. One tag is more than enough Additionally, rather than making multiple short posts, we'd recommend either including all information you'd wish to share in one post or editing your original post. I've now merged all of your updates together into a single post.

Thanks for providing us with an update, and for letting us know that the issue persists. I appreciate you taking the time to share another video with us, and for ensuring that your affected save file is uploaded to the cloud. I've updated the development team to let them know that you're still unable to interact with Ljufvina.

If we require any additional information, we'll reach out within this thread. In the meantime, please keep an eye out within the News & Announcements forum for any future updates.

Thanks!

You're welcome, @Daghering and don't worry about it!

We don't yet have any updates to share from your report to the development team. If you have any further questions or concerns about "Closing the Vault," please don't hesitate to reach out

You're welcome, @Daghering and don't worry about it!

We don't yet have any updates to share from your report to the development team. If you have any further questions or concerns about "Closing the Vault," please don't hesitate to reach out

You're welcome, @Daghering and don't worry about it!

We don't yet have any updates to share from your report to the development team. If you have any further questions or concerns about "Closing the Vault," please don't hesitate to reach out

Hey there,

I am afraid we are unable to do this for you but I can assure you this is currently under active investigation.

In the mean time if we can help further just let us know.

Hey there @daghering - I've requested an update from the development team as there have been no updates provided to us recently regarding your report. Previously, the issue could not be reproduced and it appeared from your save file that the quest had been completed, so it may be that they are needing additional time to look into this for you.

As a quick question from myself, as I have played the game in full - have you already travelled to the arena in Jorvik, and tried to speak to the suspects there? Or do you not have any interaction prompts available in the arena as well as with Ljufvina?

Please let me know. Thanks!