Original Post — Direct link

Hello, I opened the game today and new messages apears in blank, since I enjoy everything about this game, I just want to know if someone have the screenshot of the messages? https://imgur.com/a/0gz4Ca6 https://imgur.com/a/To1jKJu There is more but i didnt screenshoted

about 3 years ago - Ubi-Nacho - Direct link

Hi there!

Sorry to hear you aren't seeing any information on these menu screens.

Would you be able to try verifying the game files please?

Would you also let me know what language the game is being launched in?

Thank you.

about 3 years ago - Ubi-Thrupney - Direct link

Thanks for reaching out about this, @alias_81 - it sounds like you're having a couple of issues there, and I'll be happy to advise you.

You mentioned the game updating again. We're currently investigating an issue with the game automatically rolling back to the old version, and we're working on a solution. In the meantime, please make sure the game is updated, and then turn off automatic updates, before restarting Ubisoft Connect.

For the crash, this isn't something we're aware of as a widespread issue. As such, I'd like to ask you to have a look at our troubleshooting guide. In particular from that guide, please make sure you've updated your graphics drivers and operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.

For everyone else having this blank text box issue, can you also make sure to have a look at the guide linked above, and verify your game files? If the issue then persists, please let me know, and I'll report this issue on to our dev team to investigate. Thanks so much for these reports!

about 3 years ago - Ubi-Thrupney - Direct link

Thanks very much for your insights on that, @nicholas_steel - that does indeed make sense!

about 3 years ago - Ubi-Orion - Direct link

@deltapikatubr

All good! Thanks for the kind words, we appreciate it!