Original Post — Direct link

Dear Ubi,

i tried to open a support ticket for you for my issue, but it doesn't let me , so i opened a forum entry, when i select your entry , it only post online support which is blank ,

my issue is that i bought the game downloaded it, and it won't start it stuck during the load screen i tried everrything :

reinstalled game
downloaded again
deleted engine file,
updated Windows
updated Nvidia driver
modifed engine file accordingly 
tried offline mode
tried to set win 7 compatibility mode with adminstrator rights 


any idea what else can i do?

about 2 years ago - Ubi-Nacho - Direct link

@tevjan Hi there.

Thanks for posting to the forums. Sorry to hear that you've had difficulties opening a support case with us.

We can see that you've already tried some troubleshooting steps to try and resolve this crash on launch, but could you please take a look at our guide here and follow any steps you've not tried already?

After checking this guide, if the issue persists, please reply here. We'll be able to open a support case for you, so that you can share your system files with us for further troubleshooting!

about 2 years ago - Ubi-TheBerry - Direct link

Thanks for the update @tevjan , glad to see you're now back up and running!

You know where we are if you ever need any more help!

about 2 years ago - Ubi-Viral - Direct link

@tevjan Hey! Thank you for your reply and sorry to hear that this issue is happening again.

What is happening when you are trying to create a support case?

We understand that these sort of issues can cause frustration, rest assured we want to help you resolve this.