[2021] Game crashes on loading savegame - Everytime, any save file, even old savegames | Anno 1800 Dev Tracker

Original Post — Direct link

I bought the Seasonpass today and started playing Wrath of the druids. 4-5 hours later I had the first crash. Since then I can no longer get into the game. As soon as I load any savegame the game crashes to the desktop. I have tried all savegames even older ones from a few days ago. I just can't get into playing the game at all. Have already verified the data and repaired. Didn't help.
I don't understand where this suddenly comes from, I play the game since release. had every now and then a crash but never something like this. it's really annoying

Can anyone help me, please?

over 3 years ago - Ubi-Viral - Direct link

@link8701 Hey!

Sorry to hear that the game is crashing for you. We appreciate the steps that you have done so far.

Can we ask that you also please try the steps from HERE.

Should the issue continue after this please reach back out.

Thank you.

over 3 years ago - Ubi-Viral - Direct link

@link8701 Hey!

Sorry to hear that the game is crashing for you. We appreciate the steps that you have done so far.

Can we ask that you also please try the steps from HERE.

Should the issue continue after this please reach back out.

Thank you.

over 3 years ago - Ubi-WheelyDuck - Direct link

Hey there,

Sorry to hear that this issue returned for you.

I agree that it would be great to take a look at those files.

You can attach them to a new case where we will be more than happy to take a look.

Many thanks

over 3 years ago - Ubi-WheelyDuck - Direct link

Hey there,

Sorry to hear that this issue returned for you.

I agree that it would be great to take a look at those files.

You can attach them to a new case where we will be more than happy to take a look.

Many thanks

over 3 years ago - Ubi-Keo - Direct link

@barney_1104 I'm sorry to hear that you are also experiencing issues with your game crashing.

We would need to go through all of the PC troubleshooting first and also review your system files before this can be investigated by the development team.

Can you try the troubleshooting steps in the support article here if you haven't already done so.

If the issue persists, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you.

over 3 years ago - Ubi-Keo - Direct link

@barney_1104 I'm sorry to hear that you are also experiencing issues with your game crashing.

We would need to go through all of the PC troubleshooting first and also review your system files before this can be investigated by the development team.

Can you try the troubleshooting steps in the support article here if you haven't already done so.

If the issue persists, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you.

[2021] Game crashes on loading savegame - Everytime, any save file, even old savegames

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