[2020] Verifying game files need fix for this

Originally Posted by sinny1
i have reinstalled the game 3 times and uplay which is junk, i looked for any file that has anno1800 on it and removed it...still have to Verify game files. after Verifying game files i restart the computer which is the best way to do it that i found out, restart the game and play it...but only last 3 to 4 days and have to Verify game files again. why isnt there a update to fix this or at least remove uplay from the game.....

Hey, I'm sorry to hear you're having issues playing your game.

I feel as though I'm missing some context. Can you please advise what happens when you try to play the game and you face an issue?

Having to keep verifying files could be due to anti-virus quarantining / deleting game files. I recommend double checking that Uplay & Anno 1800 are whitelisted.

Originally Posted by Tzuson
I had exactly the same problems as Sinny1, but using your idea to look at the anti-virus, I saw that my anti-virus (Avast) had locked Anno.exe in a vault. Giving it an exception, verifying the directory and downloading missing files then made the game work again.

Hey Tzuson, thanks for posting and letting us know this solved the same issue for you

Hey sinny1, thanks for letting us know this solved the problem for you too.

Sometimes certain apps and software can interfere with our games as can anti virus, so its best to check the game and the launcher is whitelisted in the anti-virus settings.

For any other software that sometimes causes issue with our games please check out this list by scrolling down the article - https://support.ubisoft.com/en-GB/Faqs/000025721

Thank you for letting us know your outcome in case any other players have the same issue.

Originally Posted by sinny1
k, verifying files came back again. i didnt have this problem before i think the last 2 updates or patches.....so now using Bitdefender Internet Security free trial so far it has been 2 weeks, have not been asked to verify files yet. I will post back later.

Thank you for your update.

Sharing your experience is really likely to help someone else with this issue so thank you